Who are we?

University Housing and Dining (UHD) is in the Division of Student Affairs and oversees 17 residence halls and many dining venues. UHD operates its own residence life, dining, business services, custodial, maintenance and information systems units, and employs approximately 1,400 full, part-time, and student staff. Visit our website to learn more: https://housing.utexas.edu/

What are the benefits?

UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Free Capital metro bus rides
• Retirement contributions
• Paid vacation and sick time, and holidays
• Career growth &professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

What does this position do?

The Technical Support position is the first point of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.

What are the job duties?

• Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.
• Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to: desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Assist with IT inventory.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.

What qualifications do I need?

Senior Technical Support Specialist:

• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment. Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.

Technical Support Specialist:

• High School Degree / GED.
• Knowledge of computer and peripheral operations, installation, directory services, remote access tools, and troubleshooting.
• Work experience in IT customer server and/or help desk environment.
• Work experience installing and supporting hardware, software, and networked systems in a multi-protocol environment.

Relevant education and experience may be substituted as appropriate.

What preferred qualifications could I have?

• Experience managing a Citrix Virtual Desktop Environment.
• Demonstrated ability to learn quickly.
• Experience supporting systems remotely.
• Excellent problem-solving and time-management skills.
• Demonstrated ability to take initiative and prioritize multiple projects.

Salary Range

Senior Technical Support Specialist - $67,000+ depending on qualifications

Technical Support Specialist - $60,000+ depending on qualifications

What are the working conditions?

• May work in all weather conditions
• May work in extreme temperatures
• May work around standard office conditions
• May work around chemicals
• May work around electrical and mechanical hazards
• Repetitive use of keyboard at a workstation
• Use of manual dexterity
• Climbing stairs
• Climbing of ladders
• Lifting and moving

Work Shift

• Monday - Friday, 8:00am - 5:00pm. This position will require working on campus.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Requisition #: R_00023485

Job Type: Full-time

Pay: From $60,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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