Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on the values, vision, and mission of our organization. The leadership team believes that the most important asset we have as an organization is our employees.

Flagger Force is an Equal Opportunity Employer. It is the policy of Flagger Force to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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Flagger Force, the industry leader in traffic control, is currently hiring a Senior Technical Support Specialist for our corporate campus located in Hummelstown, PA.

The Senior Technical Support Specialist is primarily responsible for supporting applications and devices used by field personnel and perform secondary backup support to the Corporate office, Operations Services Center, and Regional offices while acting in accordance with company mission, vision, and values.

Primary Responsibilities:

• Primarily provide senior-level end user guidance on device and application usage with the focus of the support being on the field staff and mobile equipment utilized in the field
• Provide senior-level help desk support using the KACE tool regarding:

• Problems with devices including laptops, tablets, cellular phones, and the applications supported on these devices
• Lead solution of issues with custom developed mobile app and their integration with the identity server and database
• Lead solution of issues with software on devices including operating system, systems automation, and business applications
• Provide senior-level support of OSC Technology Queue staff for reported issues
• Conduct the administration of user and groups in On-prem and Azure Active Directory primarily in support of the mobile devices
• Conduct the administration security and distribution groups in Microsoft O365 and its integrations with the mobile devices
• Cybersecurity Management solution to deploy planned campaigns and provide necessary reporting and escalation of issues
• Configuration of prototype devices and installation of new software for evaluation
• Develop user training and provide mass communication on device and application usage
• Provide mid-level help desk support of office workstations, printers, multi-function copiers, smartboards, projectors, basic server infrastructure, basic network infrastructure, and security systems
• Refresh tablets and laptops on an as needed basis for reissuance
• Authorized to purchase and track of hardware, software, subscriptions, and services (as required)
• Support mid-level issues with UCaaS/CCaaS solution – interface with vendor (as required)
• Travel to branches and remote locations (as required)
  

What Flagger Force Offers:

• Medical, vision, and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

• Bachelor’s degree in Computer Science or related technology field required
• Five (5) years minimum experience in a customer focused position involving technical knowledge of a company's products and services
• Proficiency with Microsoft Windows, O365 Productivity Suite, and Azure Cloud platform
• Proficiency with Android Operating Systems
• Exceptional verbal, written, analytical, and reasoning skills