Senior Staff Analyst, Change Management Job at Entergy
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
**This role can be filled in The Woodlands, TX or New Orleans, LA.**
JOB SUMMARY/PURPOSE
The change management analyst will work within Entergy’s analytics organization and lead change management activities associated with analytics projects that affect people, processes, and systems.
The analytics organization provides analytics products and services to leaders across the company. In order to use these analytics products and services, operational processes may require changes. The change management analyst will help facilitate process changes within organizations, enabling people to use, and get value from analytics products and services.
Analytics products are a combination of software, data, and other digital tools that provide insights and recommendations that business leaders may use to make tactical and strategic decisions. The analytics products may leverage a combination of descriptive, predictive, and prescriptive analytics approaches. These approaches include reports, dashboards, streaming data, regression models, learning models, spatial models, and other analytics techniques. The change management analyst need not be an expert in these various analytics products as the primary focus of the role is to help the business users of these products adapt their processes so they can take full advantage of the product themselves.
The change management analyst will work on multiple analytics product teams concurrently. Each product team will be comprised of dedicated roles including product owner, product manager, data engineer, data scientist, and others. The change management analyst will also be part of the product team but only be involved as necessary to support change management activities, effectively floating across four different product teams. Depending on the phase of product development, the change management analyst will have a primary role while in other phases of product development, the change management analyst may not have a role whatsoever.
The change management analyst will develop and leverage a standard, repeatable approach to change management. The role requires both knowledge of change management best practices and experience leading change leveraging these best practices. For analytics products and services, the change management analyst will work with business leaders and users to help get the maximum benefit from these products and services. Change management activities include conducting stakeholder analyses, develop communication plans, create communication content, develop training plans and materials, map current business processes and assess how processes will change with the introduction of analytics products and services, and develop change tactics tailored based on the unique characteristics of the product.
JOB DUTIES/RESPONSIBILITIES
- Create and implement change management strategies and plans in order to maximize employee adoption of analytics products and services.
- Provide direct support and coaching to management as they help their direct reports through change transitions.
- Support project teams in integrating change management activities into their project plans.
- Lead change management activities identified in change management plans.
- Identify and manage anticipated resistance to change through coaching, advising, and training.
- Consult and coach project teams regarding change management processes and methods.
- Support organizational design and definition of roles and responsibilities.
- Communicate the existence, mission, and objectives of the analytics organization to senior leadership, ensuring the leaders understand the scope of the organization and how it can be successfully leveraged.
- Track and report issues associated with the execution of change management plans.
MINIMUM REQUIREMENTS
Minimum education required of the position
- Bachelor's Degree
Minimum experience required of the position
- 10+ years of professional experience
- 3+ years change management experience
Minimum knowledge, skills, and abilities required of the position
- A solid understanding of how people go through a change and the change process.
- Experience and knowledge of change management principles, methodologies and tools.
- Exceptional communication skills – both written and verbal.
- Excellent active listening skills.
- Ability to clearly articulate messages to a variety of audiences.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Flexible and adaptable; able to work in ambiguous situations.
- Forward looking with a holistic approach.
- Organized with a natural inclination for planning strategy and tactics.
- Problem solving and root cause identification skills.
- Able to work effectively at all levels in an organization.
- Must be a team player and able to work collaboratively with and through others.
- Acute business acumen and understanding of organizational issues and challenges.
- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Experience with large-scale organizational change efforts.
Any certificates, licenses, etc. required for the position
- None.
- Preferred: Change Management certification
#LI-DT2
Primary Location: Texas-The Woodlands Texas : The Woodlands || Louisiana : New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 111666
Travel Percentage:Up to 25%
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 111666
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to navigate to EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity and
Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
EEI Testing:
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and
Pre-employment Testing: of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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