We are seeking a Senior Manager of Residential Services with the following qualifications:

• Bachelor's Degree in Human Services or related field (Master's preferred)
• Minimum 5 years' experience in the Human Service field in a supervisory capacity (strong preference in background with individuals with disabilities and/or acquired brain injury).
• Experience working in residential programming in a supervisory capacity.

REQUIRED SKILLS: Must be able to relate to and advocate for people with disabilities and have the ability to function effectively within a team structure. Demonstrated supervisory experience with excellent communication both orally and written. Must be able to communicate through and perform effectively with Microsoft 365 and electronic filing systems.

RESPONSIBILITIES & ILLUSTRATIVE DUTIES:

• Supervise and direct a residential management team for Enhanced Family Care and group homes.
• Oversee behavior plans and guidelines for individuals who need customized behavior protocols.
• Perform administrative and supervisory duties for all residential locations and/or management overseeing residential locations.
• Assist in ensuring that residential programs meet all New Hampshire certification requirements (He-M 1001, 1201, 310).
• Assist in the recruitment, orientation, training, supervision, and evaluation of personnel as assigned.
• Maintain and verify accuracy of PTO and timesheets in payroll portal.
• Carry out guidelines and procedures of the personnel policies.
• Be proactive on responding to new requests for services and work collaboratively with Director of Operations to assess and then lead response to external sources.
• Advocate for clients and their program needs with attention to person-centered planning.
• Supervise the implementation of all individual programs and work cohesively with residential and day services staff to ensure the quality of delivery of services.
• Monitor all necessary documentation and actions required for individual records and the requirements of Individual Service Plans.
• Attend team and program review meetings as needed.
• Develop individualized budgets for residential services in conjunction with the Accounts Manager and Director of Operations.
• Work with Director of Operations to perform and implement against strategic goals.
• Develop and foster an attitude of team effort and cooperation throughout the organization.
• Develop a positive working relationship with parents/guardians and agencies associated with Nashua Center.
• Develop and maintain strong relationships with external partners and stakeholders.
• Maintain and enforce the rules of safety outlined in the Employee Safety Program.
• Participate in the development of individualized and new residential programs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We are following current CDC guidelines.

Ability to commute/relocate:

• Nashua, NH 03060: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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