At Eko, we’re dedicated to providing healthcare professionals with industry leading digital tools to hear and understand their patients’ hearts and lungs. With our platform, clinicians can detect cardiopulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.

With over $125M in funding from partners like 3M and the Mayo Clinic, Eko has become one of the fastest growing digital health companies, doubling our customer base in the last year to over 135,000 clinicians across 4,000 U.S. hospitals. We’ve built a tremendously talented, diverse, and mission driven team and are proud to be certified as a Great Place to Work®. Together we are committed to investing in each other and our mission to ensure all patients have access to high quality care.

As the Sr. Manager of Customer Success, you will manage the team responsible for Customer Success, Onboarding, Training and Technical Delivery for our largest customers. You will define the team’s operating model, KPIs, and playbooks to support our growing suite of Enterprise solutions. You will collaborate closely with the Sales and Customer Experience organizations to ensure our customers are supported consistently throughout their lifecycle.

As a Senior Manager Customer Success, You Will:

• Manage a growing team of Customer Success, Onboarding / Training and technical Solutions Consulting professionals
• Define the operating model to support our Enterprise customers
• Set KPIs and implement tracking to evaluate customer health and team performance
• Manage and build relationships with Strategic clients, owning your own portfolio of our largest customers
• Define processes and playbooks to operationalize our approach
• Work closely with Sales, Marketing and Customer Support organizations to ensure alignment in supporting our customers throughout their lifecycle
• Partner with Product to turn customer needs and feedback into product improvements

As a Senior Manager Customer Success, You Have:

• 3+ years of people management experience
• 8+ years experience in Customer Success or a related role
• Experience managing customers in a Medical Device or Healthcare technology company

Benefits and Perks We Offer:

• Eko was recognized by “Great Place to Work” in 2020 and 2021
• Paid-time off
• Medical/Dental/Vision, Disability + Life Insurance
• Volunteer time off
• One Medical membership
• Parental Leave
• 401k Matching
• Work from home equipment stipend
• Flexible schedules
• Wellness programs (Wellness Wednesdays, Time off)
• Wellness perks (Headspace, Ginger, Aaptiv, Physera)
• Learning and Development stipend
• A competitive pay, the salary range for the role is $150,000 - $160,000 plus Bonus and Equity

Eko is elevating the way clinicians detect and monitor cardiac and respiratory disease by bringing together advanced sensors, patient and provider software, and AI-powered analysis. Its FDA cleared platform is used by tens of thousands of clinicians treating millions of patients around the world, in-person, and through telehealth. The company is headquartered in Oakland, California and privately-held, with investments from ARTIS Ventures, NTT Venture Capital, DigiTx Ventures, Mayo Clinic, Sutter Health and others.

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Eko is proud to be an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. We celebrate diversity and are committed to building a diverse and inclusive team._

Job Type: Full-time

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