There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have the best talent in the world. Our Global Talent Acquisition team is on the frontlines of building the future of our company, one hire at a time. From corporate to operations, pilot to flight attendant, and early career to executive, our team crafts outstanding experiences for our candidates and hiring managers, with diversity, equity and inclusion top-of-mind in everything we do.

Key Responsibilities:

This position is responsible for leading and managing the strategy and performance of the Hotel Operations team. This Senior Manager will partner with our internal and external customers to increase interdepartmental efficiencies in support of our planned growth. This Sr. Manager will achieve objectives through consistently delivering caring service, coaching, development, and performance management of team talent, demonstrate value, manage to budget and the cultivation of appropriate relationships with internal and external stakeholders.

• Lead efforts to partner with Digital Technology to design and develop enhancements to increase operational efficiencies in support of planned growth
• Develop and manage training curriculum for continuous improvement initiatives and new employee onboarding
• Assist department leadership with leading all aspects of the hotel team scheduling and staffing to meet operational need
• Lead direct reports according to company Working Together Guidelines for consistency and fairness, while adhering to United Airlines DE&I initiatives
• Support credit card reallocation process that supports unscheduled room requirements
• Maintain oversight of crew reimbursement and feedback programs
• Oversee systems with hotel and transportation data that support TSO, CMS, CCS, HOME

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree (Business, Finance, Project Management)
• 5+ years of experience in airline or hotel leadership demonstrated
• PowerPoint and Excel proficient
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree (Aviation Business Management)
• 5+ years extensive airline operations background
• Project Management certification

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.