Summary:

Serve as the second level contact with the client. Manage day-to-day operations and workflow in the manager’s absence. Position requires on-site presence. Review documentation accurately. Research information via computer programs provided by client. Handle confidential information with high integrity. Prepare, screen, route, file, and distribute reports and records.

Essential Duties and Responsibilities include the following:

• Assist with developing and updating effective quantitative and qualitative audits and reporting.
• Support process and policy improvements and implementations. Monitor adherence.
• Communicate team goals as directed by Manager. Ensure expectations are met.
• Coordinate and monitor the work of team. Provide direction and assign work as needed.
• Contribute to the evaluation of team’s performance.
• Assist with determining and implementing training needs, including cross-training.
• Implement quality control audits for items uploaded into NC FAST according to established taxonomy.
• Identify and resolve image quality, capture, and index in accordance with allocated resources and established methodology.
• Partner with Manager to liaison with client’s management team.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate Windows 10 or higher skills
• Data entry skills of 40 WPM or higher
• Intermediate knowledge of Microsoft 2013 products/software or higher (Excel, Word, Outlook)
• Intermediate knowledge of Adobe products: Cute PDF pro, Adobe Acrobat to include the ability to manipulate, modify and adjust images
• Intermediate knowledge of Google Chrome and Internet Explorer
• Strong problem-solving skills
• Strong communication skills
• Strong attention to detail
• Strong organizational/time management skills
• Strong analytical skills
• Ability to multitask
• Ability to work as a team
• Maintain regular, punctual attendance consistent with ADA and ADAAA, FMLA and other federal, state and local standards

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are a drug-free workplace. Patterson Pope is a federal contractor.
From: Patterson Pope

Benefits:

Patterson Pope offers a generous serving of benefits designed to help our employees be the best they can be. Our benefits include…

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Company paid Life and Accidental Death & Dismemberment Insurance

• Option to buy Additional Life Insurance coverage for yourself and your dependents

• Short Term Disability Insurance

• Long Term Disability Insurance

• Flexible Spending Accounts (FSA)

• Employee Assistance Program (EAP)

• 401k

• Paid Time Off

• Paid holidays

• Paid birthday holiday