Description

Provide hands-on senior level IT Infrastructure engineering and Tier 1-3 help desk support to ensure overall stability, security, integrity, efficiency, and HIPAA/HITECH compliance of the company’s on-premises and cloud environments. The infrastructure includes private cloud (server, storage and virtualization), call center, local and wide-area network, desktop, mobile, telephony, cloud and security components, as well as infrastructure that supports critical systems used by software developers. Collaborates with the Director of Infrastructure to evaluate, acquire, implement and manage infrastructure technologies (including hardware and software components) that fit within the Enterprise Architecture Framework. Exceptional analytical and problem-solving skills are required to help identify, communicate, and resolve highly complex issues.

• Bachelor's Degree in Computer Science, Management Information Systems, related field or equivalent experience. MCSE, ITIL and Cisco certifications preferred.
• Prior experience in the healthcare, pharmacy, or pharmaceutical industries
• Strong knowledge across the technology stack, including knowledge of, and experience with, network security, cloud computing industry, including Software-as-a-Service (SaaS), and infrastructure-as-a-Service (IaaS), including use and management of cloud infrastructure.
• Exceptional analytical and problem-solving skills including the ability to handle complicated issues independently.
• Knowledge of, and experience with, industry IT trends in infrastructure and end-user computing technologies.
• 6+ years' experience in IT, including the acquisition, implementation, and administration of IT infrastructure that supports mission critical, high availability systems with a national presence.
• Ability to clearly and concisely communicate ideas, proposals, and recommendations.
• Ability to multitask and prioritize critical projects in a fast-paced environment driven by multiple deadlines.
• Incident, cybersecurity, and asset management service applications
• Windows, including the latest versions of Windows Server, SQL Server, Exchange Online, and Office 365.
• Experience with Apple and Linux operating systems preferred.
• On-premises and cloud-based telephone systems preferred.
• Physical and virtual servers including Active Directory (OU structures, GPO management), Azure AD, DHCP, DNS, email, file and print servers, and their associated operating systems and software.
• General working knowledge of network hardware including switches, router, firewalls, web filters.
• Mobile devices including IOS/Android phones and tablets preferred.
• Security system components including CCTV, fingerprint/proximity access devices, and burglar alarm preferred.
• Highly self-motivated and directed, with the ability to juggle multiple projects with different priorities.
• Strong interpersonal and communication skills, including excellent customer support skills.
• Positive attitude, with experience working in a team-oriented, collaborative environment with a variety of stakeholders.
• Position is Hybrid (onsite and remote). Requires infrequent after business hours maintenance and support.

• Working with the Director of Infrastructure and IT partners, evaluate, select, provision, implement, and manage infrastructure and end-user computing technologies that meet strategic initiatives from solutions that include commercial off-the-shelf (COTS) products, Software as a Service (SaaS), Infrastructure-as-a-Service (IssS), Platform as a Service (PaaS), and in-house hosted solutions.
• In Collaboration with Director of Infrastructure, develop, test and maintain a Business Continuity Plan.
• In collaboration with Director of Infrastructure, VP of Application Development, and IT partners, coordinates backup and disaster recovery efforts.
• In collaboration with Director of Infrastructure, develop and train on infrastructure policies, procedures, technical schematics and process flow diagrams.
• Monitor infrastructure operations, including an alert system that reports on the health, performance, cybersecurity, and capacity of infrastructure technologies and components.
• Monitor all infrastructure hosting operations, including on premise and public cloud infrastructure associated to SaaS and IaaS.
• Utilize IT Service Desk including help desk ticketing, change and asset management and ensure end users receive support within agreed upon SLAs
• Working with the Director of Infrastructure, support test/development environments simulating production systems.
• Assist the Director of Infrastructure in the development of business cases for the implementation of new IT solutions.
• Processes and applies a broad knowledge of principles, practices and procedures related to IT operational support focused on cloud computing, virtualization, server management, storage network and security, telephony, mobile data management and applications in an enterprise environment.
• Acts as primary Help Desk contact for all types of infrastructure related issues and requests.
• Administers and maintains end user accounts, permissions, and role-based access rights while adhering to principles of least privilege.
• In collaboration with the Director of Infrastructure, supports server and security audits in conjunction with HIPAA/HITECH compliance.
• Recommends, schedules and performs network improvements, upgrades, and repairs
• Meets routinely with team members and management to ensure proper information flow, including incident management reporting and project task updates.

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement