THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

SUPPLEMENTAL QUESTIONNAIRE: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Applications and Supplemental Questionnaires will only be accepted on-line.

We are filling multiple Senior Analyst positions overseeing varying infrastructure technologies. These technical areas of responsibility can include network; servers; unified communications; Cloud-based services; database; GIS; Enterprise Tools Administration; DevOps; mainframe; information security; or endpoint management.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications the ideal candidate will demonstrate excellent technical knowledge and skills, planning, customer service, problem solving, and decision making.

EITHER I

Experience:

The equivalent of one (1) year of full-time experience in the class of Infrastructure Services Analyst in the Alameda County classified service.

OR II

Experience:

The equivalent of three (3) years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in the Description section), that included design and implementation of enterprise systems requiring documentation and project management. (Possession of a Bachelor’s degree in Computer Science or related field from an accredited college or university may be substituted for one year of experience.)

Special Requirement:

• Must be available to participate in an on-call rotation and to work after hours, weekends and holidays.
• Possession of, or the ability to obtain, a valid class C California driver’s license may be required for some positions.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Microsoft Windows based architecture and associated technologies.
• Server hardware platforms and storage technologies.
• Cloud-based services and technologies.
• Mainframe architecture and associated technologies/tools.
• Messaging technologies.
• Network and systems management tools and technologies.
• Wireless technologies.
• Workstation, laptop, and mobile technologies.
• Database technologies.
• DevOps Tools Administration.
• Geographic Information System (GIS) Technologies.
• Content Management Technologies.
• Enterprise Resource Planning (ERP) Tools Administration.
• Information security frameworks and controls.
• Information Security concepts.
• Remote access and Mobile technologies.
• Web internet/intranet environment.
• Client technologies, messaging software applications/mobile technologies.
• Industry trends and emerging technologies.
• Principles and techniques of staff supervision.
• Customer Service best practices.

Ability to:

• Communicate effectively orally and in writing.
• Analyze and problem solve.
• Make effective decisions.
• Manage projects; prepare, maintain, and manage project plans and documentation.
• Organize and prioritize workload.
• Supervise the work of subordinate personnel.
• Work effectively with staff, other managers, and user department representatives.
• Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
• Document current and future procedures and processes.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public.
• Lift up to 50 pounds; lift and carry computer hardware, including but not limited to; routers, switches, cables, and servers.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

• If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA), Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs.

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 11 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the