Senior Enrollment Assistant (bilingual Russian or Mandarin/Cantonese, Spanish or Bengali preferred Job at VNS Health
Responsibilities
- Assesses eligibility of potential enrollees; collaborates with New York Medicaid Choice (NYMC) in scheduling Conflict-Free Evaluation and Enrollment Center (CFEEC) assessments, as needed.
- Promotes satisfactory enrollee relationships and responds to inquiries about eligibility and requests for program information. Follows up with clients about CFEEC assessment status and collaborates with clients to resolve pre-enrollment problems.
- Calls potential enrollees who are referred via fax; reviews their eligibility and transfers them to NYMC, if appropriate.
- Compiles data/information, enters into systems/databases or other programs (e.g. referrals) using appropriate software/systems. Maintains accurate data in all applicable systems to ensure timely withdrawals/cancellations, enrollments and accurate claims adjudication.
- Documents and tracks calls in appropriate systems. Addresses issues and/or forwards them to appropriate area for resolution.
- Works collaboratively with other VNSNY programs as needed.
- Confirms attestation date in UAS for enrolled Members.
- Conducts pre-enrollment welcome calls to newly enrolled members advising them of their assigned LHCSA and potential HHA hours.
- Participates in special projects and performs other related duties as assigned.
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