About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

Responsible for supporting Digital Strategy initiatives and operations, including day-to-day website and application operations, new content and features, and digital and mobile development projects. Tasks include supporting business project planning, business requirements definition, process documentation/modeling, and UAT test plan creation/execution. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.

You Will

• Works with cross functional teams to elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Utilizes experience/ knowledge and conducts research and analysis to identify emerging approaches, technology, and solutions that can be leveraged in the implementation of identified requirements.
• Develops recommendations for design, functionality and usability based on specifications, and business processes.
• Creates/maintains digital strategy documentation on such topics as environments, versions, change requests, training materials, etc.
• Works with IT teams on interface and integration points, including file sharing, security, etc.
• Participates in research and evaluation of new software and applications.
• Participates in RFP process as needed.
• Works within DSO team to support content management system including monitoring and/or completing content updates, supports content release schedule and works with business departments to identify needed content updates.
• Works within DSO team to develop comprehensive test scenarios and test scripts and conducts testing, usually in conjunction with end users and/or constituents.
• Identifies and documents system deficiencies and recommends solutions based on an extensive knowledge of emerging industry practices.

• Actively support the achievement of SCAN’s Vision and Goals.

• Other duties as assigned

Your Qualifications

• Bachelor’s Degree or equivalent work experience required.
• 7+ years of professional experience, preferably within healthcare industry.
• Extensive experience (3-5 yrs+) with digital/web technology, portals, omni-channel, digital marketing strategies and techniques.
• In depth experience in Web content, usability, architecture, development and design.
• Experience with digital analytics and website analytics tools, e.g. Google Analytics, SiteImprove and content management systems (CMS) e.g. Sitecore is preferred.
• Demonstrated in-depth understanding of Business Analyst fundamentals; including requirements elicitation, stakeholder collaboration, effective and timely communications, and problem-solving skills
• Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Ability to communicate effectively across all levels of the organization
• Strong interpersonal skills, with the ability to maintain positive relationships within SCAN business units and promote the collaboration and exchange of information between business units
• Self-motivated, with the ability to work under minimal supervision.
• Intermediate to advanced proficiency required in MS Office products including Word, Excel, Visio, MS Project Professional. Beginner to intermediate skills in PowerPoint.
• Familiarity with healthcare industry and Medicare Advantage programs preferred.

Covid-19 Vaccination Policy

To ensure a healthy and safe work environment, if you are selected for this position, your job offer with SCAN Health will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine within 3 days after your start date. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO). If you cannot receive the vaccine because of a disability/medical reason or sincerely-held religious belief, you may request an accommodation to this requirement by contacting COVID-19 Vaccination Policy. Learn more about the COVID-19 vaccination here - https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html

What's in it for you?

• Base salary range: $92,400 to $147,800 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Ten paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)