***This role is based at one of our corporate offices in Memphis, TN McLean, VA, or Dallas, TX***

This is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a GRO Support Analyst, you will bring your technical skills to a hospitality company with an award-winning culture. On the GRO Support team reporting to Manager, GRO Support, you will support innovative projects including the improvement of pricing and inventory capabilities and the impact of these on our internal and external partners. Join Hilton for this great support role!

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members, so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Learn more about the rest of our

At Hilton, we believe every Team Member is a leader. Our company is committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing core leadership skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the key job duties that make your work unique.

What your day-to-day will be like:

• Act as second level of support for Revenue Management Systems and related business processes
• Support questions on System Functionality, Data Configuration, Conceptual/Analytical Questions, Forecast and Decisions Questions, Business Process, Forecast Validation, and Revenue Management Systems Workflows
• Expansion of Rate Levels, Full Pattern Length of Stay, Data Cleanliness Topics, SRP Attributes
• Completes ad hoc reports, audit, and analyses on System Usage, Support Calls, Data Cleanliness, and System Performance

How you will collaborate with others:

• Liaises with other support teams when vital to ensure communication, escalation paths, and appropriate knowledge are in place
• Assesses support process and ensures all risks and issues are accurately escalated to key partners
• Maintains a proven grasp of Hilton's Revenue Management business processes by brand and the current systems including GRO, OnQ R&I;, OnQ RM, DMPE, DELPHI and OnQ FM

What projects you will take ownership of:

• Queue Productivity - Monitors common questions and themes to operate more efficiently including determining gaps in current processes, crafting new procedures, escalating high risk issues, and guiding Analyst team members operationally.
• Knowledge Management - Leads efforts to catalog, build out and improve team member training, support resources and processes to aid in developing team expertise.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Two (2) years of work experience in a support or revenue management role
• Exposure to Revenue Management Systems
• Skilled in Microsoft Office (Microsoft Outlook, Excel, Word, PPT)

It would be useful if you have:

• BA/BS Bachelor's Degree
• Three (3) years GRO system experience
• Five (5) years' work experience in the travel industry, distribution systems, project management, or technical development roles
• Knowledge and understanding of additional systems including OnQ, Insider Reporting, and other Revenue Analysis tools

What is it like working for Hilton?

The future of hospitality is bright at : a leading global hospitality company with a diverse portfolio of. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a environment for all. Check out the and to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.