“Helping our community’s most vulnerable with solutions that permanently improve lives”

• Answers phones inquiries regarding services provided by department.
• Provides general information about programs offered by agency. Performs intake functions to accept referrals or gives referrals as needed.
• Sets appointments, determines fee schedule, tracks billing and receives client payments. Gives receipt to client, record fees accurately per agency guidelines, and balance payments.
• Responsible for setting up and maintaining client file. Collects and compiles pertinent data from client and ensures information is in the client file and entered into system.
• Performs a variety of clerical and administrative tasks for department including but not limited to correspondence, faxing, copying, file maintenance, ordering supplies, etc.
• Provides data entry services for departments or programs as assigned or scheduled.
• Maintain strict confidentiality in all tasks.
• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
• Performs other duties as assigned.

• Education /Background: High school or equivalent plus one year of experience in secretarial or data entry position. Bilingual (Spanish) Required.
• Job Knowledge: Must be able to relate to variety of clients in a calm, professional manner. Must have experience and knowledge in basic accounting, correspondence and other secretarial functions. Must be able to work with multiple deadlines in an environment that has frequent interruptions. Must be sensitive to cultural differences within the agency and community. Fluent in Microsoft Office Applications (Word & Outlook).
• Working Conditions/Physical Demands: Must be able to work in a fast paced environment with interruptions. Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Requires driving and may lift up to 25 pounds.
• Other requirements:
  • Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
  • You must be 21 years of age or older to drive on behalf of Catholic Charities.
  • Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.

EEO