IES Custom Staffing is looking for seasonal Customer Service Representatives. If you are looking for a temporary position to help you achieve some of your holiday goals, this is the position for you! Earn great pay while working towards your financial goals this holiday season. Whatever the reason may be that you are looking for temporary work. Come work for one of the Treasure Valley's best companies!

This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on our standards for customer service, order accuracy, and sales goal achievement. This position is a progressive call center. This company's mission is to provide an exceptional experience to each of our employees & clients with prompt & professional strategies to meet their individual needs. This company is just the right size to hear your voice, we are big enough to have the right resources yet small enough to ensure that each one of our employees is included, appreciated, and given the resources to thrive and grow with the company.

Responsibilities:

• Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone.
• Handle all internal and external customer service calls including order entry, processing adjustments, literature requests, tracking orders, creating new accounts & completing required paperwork.
• Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Process candy and gift item orders, payment & shipping information. Utilize upselling and suggestive selling methods to achieve defined sales goals.
• Provide effective and timely resolution for all phone orders and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints. Assist with other related tasks as assigned by management.

Qualifications:

• Customer service experience; contact/call center environment is preferred. Sales or telemarketing experience is ideal. Must be results-oriented.
• Friendly and clear-speaking phone voice; effective verbal communication skills required.
• Solid attention to detail; ability to work accurately with speed and professionalism. Able to convey enthusiasm for products and programs sold.
• Demonstrated PC keyboard skills by touch; accurate typing skills.
• Working knowledge of Customer Relationship Management systems.
• Able to work a flexible schedule to meet the needs of the business during peak holiday seasons.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively & in a positive manner.

IES Custom Staffing - 732 Caldwell Blvd Ste C Nampa ID 83651 - (208)463-9228

Job Types: Full-time, Temporary

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: One location

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