Scheduling Specialist - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday – Friday

• 8:00am-4:30pm

• In person for first 90 days and then opportunity to work for home as productivity allows.

Shift: Full Time Days; 40 hours a week

Location: Woodland Hills Building

7315 E Frontage Road, Merriam KS

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

The Scheduling Specialist will work seamlessly with patients, healthcare teams and resource providers in the Hospital setting, Physician Office and other facilities. The Scheduling Specialist is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls. The Scheduling Specialist will be focused on customer service and creating an excellent patient experience while providing operational support in the delivery of patient care all within call center environment.

The value you’ll bring to the team:

• Schedules patient appointments in software as trained following scheduling procedures and standards.
• Schedules new and established patient appointments using Physician Group scheduling guidelines.
• Schedules follow-up appointment using Physician Group scheduling guidelines for patients without a Primary Care Physician according to discharge instructions.
• Participates in patient outreach campaigns to schedule follow-up and annual physical/wellness exam appointments.

The expertise and experiences you’ll need to succeed:

• High school diploma or equivalent
• 2 years of position-related experience