Scheduling Coordinator, Hematology/Oncology, Mercy Cedar Rapids Job at Mercy Medical Center - Cedar Rapids
This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
Job Duties
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Limited assistance during patient transfers
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Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
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Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
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Receives and directs visitors within the department as indicated
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Organizes and prioritizes daily work effectively
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Coordinates scheduling patients
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Receives and handles telephone communications accurately and timely
Department Specific Duties
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Maintains physician schedule utilizing scheduling software.
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Schedules all Oncology Scheduling Requests including follow-ups, infusions, scans, labs and/or imaging.
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Coordinates patient appointments with all internal orders and/or external departments.
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Educates patients on any dietary restrictions that may exist for upcoming appointments.
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Completes all Hematology/Oncology staff messages sent to HEMONC Scheduling pool.
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Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly.
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Schedules all New Patient referrals to Hematology/Oncology.
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Schedules patients for outreach clinics.
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Sends via fax or email, all necessary documentation to other providers or clinics.
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Updates patient insurance information as needed.
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Completes patient estimates as needed.
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Cross covers front office positions as deemed necessary.
Knowledge, Skills and Abilities
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Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
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Creates welcoming environment for all healthcare team members
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Remains focused in stressful situations and performs multiple tasks quickly
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Handles multiple priorities in a distracting environment
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Ability to work in proximity to others
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Manages anger/fear/hostility
Professional Experience
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Two years of health care and/or secretarial experience preferred
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Strong computer skills required
Education
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High School Diploma required
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Medical Assisting Diploma, Associate of Applied Science Degree preferred
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Medical Terminology strongly preferred
Licensure, Certification, Registration
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American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire.
Location: Mercy Medical Center - Cedar Rapids · Hematology/Oncology
Schedule: PRN, Day, Mon-Fri 8AM-5PM
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