Salesforce Subject Matter Expert (SME) Analyst - Public Sector (Remote) Job at Huron Consulting Group Inc.
The Opportunity
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Position Summary
The public sector enabling capabilities organization (ECO) consists of six functions that supports Huron at the enterprise level: sales operations (SO), sales enablement (SE), government and policy relations, contracts management, engagement management and engagement assurance. As part of ECO, SO partners with sellers and business units to support top of funnel sales activities. This role on ECO serves as the Salesforce subject matter expert (SME) for the public sector market. This individual must understands business needs to be supported through the use of Salesforce and related tools and processes. The SO Analyst plays a pivotal role in executing public sector salesforce strategies to effectively manage public sector pipeline in Huron’s CRM.
Qualifications
The Salesforce SME is the main point of contact for the public sector business and coordinates with the Huron Enterprise Salesforce Team for all Salesforce updates, integrations, customization and configuration changes. This individual will report to a leader within the Public Sector ECO, but will collaborate significantly with areas like operations, business units, marketing, resource management, client services, software, and other user areas of Salesforce. In addition to Salesforce, this individual may be responsible to support other sales operations functions including but not limited to client sales meetings, performing market research, conducting opportunity reviews, performing portfolio support, relationship mapping, and outreach.
- Serve as public sector’s sponsor pertaining to Salesforce maintenance and new functionality requirements. Participates in Huron SME calls and efforts. Communicates enterprise-wide changes back to the public sector market key stakeholders.
- Define, develop, oversee and hardwire internal processes and team tools under the direction of ECO leadership to drive pipeline, performance metrics and bolster improved sales process.
- Advises and supports the ECO in their efforts to provide Salesforce support to public sector’s users.
- Provides documents and training and support to the ECO in their efforts to provide onboarding and training to new Salesforce users and for new functionality or tools for the practice.
- Update and own Salesforce training documentation and processes associated with public sector.
- Manages intake, triage and prioritization of salesforce requests.
- Partner with ECO to present insights, opportunities, recommendations and analysis to maximize pipeline and overall sales growth.
- Provide guidance to teams for initiatives and process that will optimize data integrity.
- Serve as the advising resource for ensuring data integrity and ongoing facilitation of data cleansing.
- Provide support for reports, dashboard and ad-hoc requests.
- Manages and qualifies user access and permissions to Salesforce in line with current business criteria.
- Prospecting, follow-up support, meeting preparation, and intensive contact support
- General Salesforce support and maintenance according to public sector guidelines
- Portfolio planning, administrative support, project and content management, general sales support
- Ad Hoc/Portfolio Team/Market-Specific: There will be special projects that will develop for teams and markets and the associate will help manage and execute these
QUALIFICATIONS:
A successful candidate will focus on customer service and have excellent follow-up and organization skills. They will be able to manage a variety of tasks with deadlines that often require a quick turnaround and be comfortable working in a unique and high intensity role. This position actively coordinates with individuals across the public sector ECO team to instill consistency and best practices. Further, in collaboration with a SO Senior Associate, this individual will lead discussions and strategize with practice leadership including MDs, SDs and other key sellers who actively participate in sales pursuits.
Technical Knowledge, Skills, Abilities (KSAs) and Background
- Bachelor’s Degree required
- Minimum of 2 years of relevant business experience preferred
- Sales/marketing and public sector experience preferred
- Candidates may live anywhere in the contiguous US – non-billable role with limited travel required
- Ability to build connections with sales leaders and communicate effectively with higher level leaders
- Demonstrated organizational skills and ability to coordinate internal staff, resources, and tasks
- Strong project manager with ability to juggle multiple projects under tight deadlines and with a focus on high quality and attention to detail
- Ability to work independently
- Resourceful and has excellent problem-solving capabilities
- Positive attitude
- Self-starter with high tolerance for ambiguity
- Clear fit with (and champion of) firm culture and values
- Committed to the development of a high performing team
- Proficient in Word, Outlook, OneNote, PowerPoint, and Excel skills
- CRM experience such as (Salesforce) preferred
- Content management experience such as (Seismic) preferred
- Quick learner of Huron’s core services and capabilities
- U.S. work authorization is required
The estimated base salary range for this job is $50,000 - $70,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $54,000 - $ 78,400. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
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Posting Category
Healthcare
Opportunity Type
Regular
Country
United States of America
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