Salesforce Administrator / Business Analyst Job at IDEMIA
Overview:
Desired Attributes
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Responsibilities:
Participate in the full application life cycle - design, development, testing, and deployment
- Work with the business to gather, understand, and define requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Collaborate with various application developers to test and verify that solutions will meet the business requirements
- Drive key meetings such as requirement sessions, system demos, user acceptance testing, and end user training
- Develop proofs of concept as needed during the design and requirements phase to evaluate products and integration strategies
- Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments
- Produce project documentation, including functional and technical designs, and end-user guides
- Own Salesforce declarative development, including but not limited to flows, validation rules, complex formulas, lightning record pages, custom objects, custom report types
- Be the expert in Salesforce Security, understanding how the following interact together to protect sensitive data: roles, organization wide defaults, sharing rules, permission set groups, muting permissions, profiles, apex share
**US Citizens Only Need to Apply**
Qualifications:
- Bachelor's degree
- 2-3 years hands on experience maintaining a complex Salesforce environment
- Proficiency with data modeling
- Experience working with agile methodology
- Sales and Service Cloud, Salesforce Field Service experience
- Experience with the Lightning Design System
- Experience with Salesforce Shield
- Understanding Force.com, Communities, Service Cloud
- Understanding of Salesforce Design and Development Best Practices, Apex Design Parameters, Governor Limits, Shared Platform Best Practices
- Active Salesforce certifications are preferred:
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
Desired Attributes
- Strong people skills
- Strong written and verbal communication skills
- Strong presentation skills
- Results-driven, resilient, tenacious, with a drive to succeed in a fast-paced environment
- Ability to learn quickly and adapt to change
- Positive attitude.
- Ability to motivate others
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