SALESFORCE ADMINISTRATOR

About Cara Collective

Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of employment.

At present, we produce 1,000 jobs each year; however, our results don’t just end with employment. Today, we take the insights gained over the past 30 years to equip other organizations and employers with practices to help build a more inclusive economy. Learn more at .

About the Role

The Salesforce Administrator is part of Cara Collective’s Solutions team, which evaluates, develops, and maintains Cara Collective’s technological toolset and shared knowledge base. The Salesforce Administrator is responsible for maintaining a sophisticated Salesforce environment that supports the enterprise-wide, mission-driven work of Cara Collective. The Salesforce Administrator is also responsible for managing relationships and work products of 3rd party consultants and vendors in the further development of Cara Collective’s Salesforce instance. Cara Collective has more than 80 active licensed Salesforce users, and a variety of internal and external Chatter users. Salesforce is Cara Collective’s primary database for all fundraising, programmatic, business, and financial data (integrated with FinancialForce). The Salesforce Administrator engages in collaborative projects and tasks with all departments, and in partnership with others on Cara Collective’s Solutions team.

Reports To

Chief Financial Officer

Direct Report(s)

N/A

The Responsibilities of the Salesforce Administrator:

The Salesforce Administrator is responsible for internal leadership of Cara Collective’s enterprise-wide use of Salesforce, FinancialForce, and related tools (e.g., Conga), to the ongoing upkeep and efficiency of our Salesforce environment, and to other related technology projects from time to time. These projects contribute significantly to Cara Collective’s ability to carry out its community-advancing work.

Salesforce Maintenance, Development & Help Desk (65%)

• Uphold system architecture and data integrity.
• Maintain system security, user profiles, and licensing.
• Maintain and implement Salesforce report management standards and organizational schema. Create, organize, and archive reports and dashboards.
• Field help desk requests related to data maintenance, data merges, data cleanup, and Salesforce reporting.
• Facilitate FinancialForce support by acting as liaison between Cara Collective’s Finance team and FinancialForce.
• Perform regular data cleanup within Salesforce, with particular attention to de-duplication of records.
• Perform regular data cleanup and migration between Salesforce and relevant systems, often including data manipulation and data transformation in Excel.
• Data summarization and analysis for Cara Collective promotional materials, funder proposals and reports, internal improvement efforts and strategy, and/or ad-hoc requests.
• Assist and empower staff across the enterprise in the performance of their own independent data analyses.

Salesforce Development (25%)

• Partnering with (and overseeing the relationship with) retained 3rd party Managed Services provider in their supplemental support of Cara Collective’s Salesforce instance:

o Develop and deploy new objects that meet end user specifications.
o Build and maintain flow automation, process automation, and workflow rules.
o Select and implement new technology tools related to Cara Collective’s Salesforce environment.
o Install and configure third-party applications.
o Stay up-to-date on Salesforce system upgrades, changes, and enhancements.

Solutions Team Support (10%)

• Work alongside Solutions Team colleague(s) on technical and user-oriented documentation and training for new/current processes.
• Support other Solutions Team regular processes, such as new hire setups.
• Support the Solutions Team on relevant system and network projects and/or issues as required.

Qualifications

• A minimum of 3 years of data management experience, with Salesforce experience and ideally Salesforce Admin Certification.
• No degree requirement, but relevant education includes degree or coursework in Information Systems, Business, Computer Science, Library Science, or other relevant disciplines.
• Expertise and comfort in using Excel for data manipulation and data transformation, including use of advanced Excel formulas.
• Professional experience or demonstrated interest in human services, workforce development, social entrepreneurship, or other content area relevant to Cara Collective’s mission.
• Strong analytical and abstraction skills, with the ability to understand the relationships between components and ask clarifying questions to investigate further.
• Excellent oral, written, and listening communication skills; cross-functional collaboration/teamwork skills; and the ability to manage multiple priorities in a dynamic, fast-paced environment.

Equal Opportunity Employer

Cara Collective is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara Collective does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at kboelkens@carachicago.org if you require reasonable accommodation to complete this application.