Sales Support Specialist Job at KGPCo
KGPCo is a leading provider of complete, customized and scalable supply chain and network transformation solutions for the communications industry. Our vision is to be the go-to partner enabling our customers to build, optimize, and transform networks that connect the world. We employ over 2,000 employees across the United States and continually seek out top performers who achieve individual and team results, think big-picture, and are lifelong learners.
We are looking to fill a Sales Support Specialist position in Lenexa, KS. We are seeking individuals who want to grow with us, as this position is an opportunity for career advancement with the potential to earn a bonus/incentive.
The Sales Support Specialist is responsible for the management of dedicated customer accounts.
Hours: 8:30a - 5:00p
$20-$23/hr
Option to work a hybrid schedule once proficient!
ESSENTIAL DUTIES & RESPONSIBILITIES
ESSENTIAL DUTIES & RESPONSIBILITIES
- Research, analyze, and prepare price quotations for customer based on department guidelines to generate incremental profitable business
- Learn in depth knowledge of products and competitor’s industry trends. Remain knowledgeable of vendor products and discounts
- Provide pricing and availability quotes to customers and recommend alternate products when appropriate
- Order entry, minor quotes, post sales processes.
- Provide Pre/Post Sales training to New Employees as required
- Team with Field Sales, Inside Sales/Customer Care, Product Management and Suppliers to maximize sales efficiencies
- Develop knowledge of company policies, systems, and procedures, as well as vendor products and pricing discounts available
- Ensure that all order entry, quote and CRM processes are accurately documented, communicated to the Sales team, and posted on KGP Hub
- Have adequate knowledge of KGPCo’s website to help customers with self-serve options such as returns, quotes, price and availability, reporting, order entry and order inquiry
- Achieve budgeted financial objectives in Revenues, Gross Margin, and Premier Revenue
- Resolve customer returns, customer invoice challenges, vendor invoice and problem credit memo disputes in an accurate and timely manner, avoiding write-offs whenever possible by exploring other options for cost recovery
- Research and determine the root causes of post sales issues by utilizing available tools as well as collaborating with individuals/departments to resolve the dispute, ensuring that all disputes are updated and coded correctly in CRM to allow for accurate reporting
- Ensure we are following and adhering to KGPCo’s Fiscal Policy regarding invoice adjustments and return approval levels
- Reduce Customer Complaints by passing along customer concerns to Inside Sales so that the issue can be logged and addressed
- Manage departmental TL9000 and ISO responsibilities, ensuring all customer specific processes are updated and accurate.
- EDUCATION and/or EXPERIENCE
- Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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