Sales Support Representative Job at Adidas
PURPOSE
KEY RESPONSIBILITIES:
- Focus on goal of delivering every order on-time and in full.
- Assist in achieving sales target goals within assigned territories.
- Has career goal of becoming an outside sales representative.
- Take an active role in sales rep ride-alongs, pre-lines and trade shows, helping to present our product lines to customers.
- Maintain and improve customer relationships.
- Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.
- Regular communications with members of customer service, sales, operations, customers and embroidery vendors.
- Utilize effective oral and written communication skills to identify problems and achieve the best solution with all customers, both external and internal.
- Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources.
- Ensure 100% on time in full delivery of all time sensitive orders.
- Support the adidas Golf customer service call center.
- Performs other related duties and assignments as required.
KNOWLEDGE, SKILLS AND ABILITIES
:- Experience in working with SAP a plus.
- Strong customer service skills
- Individuals must work cooperatively and establish positive cross-functional relationships within the organization.
- Knowledge of Microsoft Office Products, particularly Excel, is essential.
- Excellent communication, interpersonal and influencing skills are paramount.
- Detailed oriented
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- Bachelor’s in a business related field or equivalent experience OR minimum of 2 years Customer Service or Sales-related work experience required
- Strong written and verbal communication, interpersonal and persuasion skills.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
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