The purpose of the Sales Administrative Assistant is to greet and serve guests, clients and staff, in a professional, gracious manner. The Sales Administrative Assistant is also expected to complete all administrative duties and maintain accurate records for the Sales Department.

Now hiring a Sales Administrative Assistant, to work with the Award Winning Hyatt Regency Sales Team.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Auro Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Provide administrative support for sales managers to include assisting them as requested to perform the duties of the office.
• Understand, operate and maintain a fairly complex computer (PC and printer) and software system, fax machine, copy machine and a variety of other office equipment and tools. Conduct inventory/ordering office supplies.
• Operate hotel telephones. Answer and handle all incoming calls within three rings, using a pleasant, positive tone of voice and following the established verbiage. Assist current and potential clients by providing information and answering questions. Exercise discretionary decision making with clients in the absence of the Sales Manager assigned to client. Place outgoing calls. Take and relay accurate telephone messages.
• Maintain accurate supply of sales and wedding kits for managers.
• Accurately type & proofread proposals for Sales Managers. Type confirmations and other documents. Type and stuff envelopes and prepare all correspondence for mailing. Maintain copies of all documents for sales files. Type and distribute all in-house BEO’s. Distribute revision sheets daily. Complete month end reports.
• Compose correspondence as requested. Accurately type and compile a variety of reports, including financial reports, budgets, marketing plans, etc.
• File all correspondence, written communications and documents using a clear and functional filing system. Maintain sales files per established filing system. File lost business for managers.
• Take and transcribe meeting minutes.
• Take hotel reservations and relay information to reservations department.
• Maintain confidentiality of all hotel documents. Maintain the confidentiality of meetings and conversations.
• Maintain effective communication within Sales Department and with all hotel departments. Stay aware of issues relating to general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Sort and distribute mail and faxes to appropriate people.
• Listen to and promptly act to resolve guest problems and complaints. Apprise manager of any guest complaints, even those that have been resolved.
• Process guest amenity and gift certificate requests per established procedures.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)
• Hotel: 1 year (Required)
• Event marketing: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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