Midwest Veterinary Supply: is seeking a Returns Team Lead: for our Dallas, Texas location.

Job Summary ::
Manage product returns from clinics by processing credits in a timely, accurate, and organized manner as it relates to both Midwest and manufacturer guidelines. Manage product returns from Midwest stock in the same timely, accurate, and organized manner according to manufacturer policies to include outdates before outdate deadlines and recalls until final resolution (payment or replacement) is received. Communicate with all other branch Returns department personnel to maintain consistency in procedures.

Essential Job Functions ::

• Check in product returns by completing requests for credit forms and placing re-saleable and non-saleable product in designated areas.
• Enter clinic credits according to product returned and requests for credit/rebill/mis-ship corrections. Maintain file of paperwork for future reference.
• Complete the necessary paperwork for preauthorization of returns to the vendor to include short dated product pulled from the shelf, returns by clinics, special order returns, defective products, and recalls.
• Maintain a system of vendor returns to ensure that each one is credited, or replacement product is received. Review file on a monthly basis to ensure that claims are not neglected by the manufacturer.
• Process and tie out claims for damaged products received from vendors and damages that occurred as a result of a clinic shipments.

Job Requirements & Qualifications ::

• Must be able to perform each essential function satisfactorily
• A high school diploma or equivalent (GED) is required
• At least two years’ experience in like procedures or product handling of veterinary products
• Supervisory experience is preferred
• Forklift certified or ability to become forklift certified preferred
• Ability to read, write and speak English
• Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
• The ability to work independently in a highly organized fashion to include multiple tasks.
• Ability to interpret and discern necessary action related to manufacturer and corporate procedures
• Ability to perform basic computer data entry functions accurately and according to policy
• Ability to work well with others
• Effective and professional communication is key for potentially controversial credit circumstance

Mental & Physical Demands ::

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises :.

• Fast paced work at times to meet frequent deadlines
• Attention to detail critical to ensure accuracy and completion of objectives
• Regular interaction with people, team-player
• Fast pace of work, requires multi-tasking
• Potential stress related to typical product returns and handling returns problems and resolutions
• Good vision related to detail on products, orders, computer screens and documents
• Repetitive motion, reaching, carrying, grasping, pushing, pulling, lifting up to 50 pounds
• Standing and walking on a concrete floor
• Bending and twisting
• Ability to climb ladders/stairs, balance, stand/walk on concrete floor for extended periods

Equipment Used ::
Computer monitor and keyboard, safety equipment for hazardous material spills, Kevlar sleeve and box cutter. May require use of forklift.

Work Environment ::
Work will typically be performed Monday through Friday. Working more than 40 hours per workweek may be required. Work will be performed indoors in a relatively temperature-controlled climate where moderate heat, cold or humidity may be experienced. Moderate exposure to dust and dirt may also be expected. May require handling of products with cautious warning labels. Occasional exposure to toxic materials may occur as a result of damaged shipments. This is a safety sensitive position.

Salary/Benefits ::
We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us ::
Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.