Mission/Job Scope:

The Retail Specialist is the department manager of the retail sales counter including the water lab, chemicals and all accessories defined as retail products in an enjoyable atmosphere creating a leisure experience for families to enjoy their backyard and indoor leisure investments.

The Retail Specialist supports the performance of the store’s retail counter sales to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Will be responsible for maximizing retail sales and driving the business by effectively assisting the General Manager in the supervision of seasonal retail team members and various functions within the retail store.

Responsibilities:

• Provide support to the General Manager to achieve accomplishment of the following objectives:
  • Provide support to ensure the store’s chemical and retail counter sales meets or exceeds sales
  • Meet or exceed seasonal labor rate goals.
  • Meet or exceed your chemical and accessory gross margin budget for the fiscal year.
  • Meet or exceed average ticket and unit per transaction goals.
  • Drive customer count increase over last year.
• Sell all chemicals and accessory products by understanding the characteristics, features, and benefits of the products that we sell.
• Complete all training programs as directed in a timely manner.
• Provide customer service and engage customers with a purchase or return.
• Build rapport with customers and qualify their requirements.
• Strong commitment to hitting targets and exceeding goals.
• Test water at the water test station.
• Help carry products to customers after purchase.
• Be a team player.
• Have basic knowledge of business math and percentages.
• Understand proper use of grammar and spelling for writing notes.
• Continually work on learning products, sales skills, procedures and policies to ensure you are proficient with the right competencies to sell.
• Develop new customers & maintain rapport with previous customers resulting in referrals and rave reviews.
• Handling customer scenarios calmly & logically w/the customer & company in mind for win-win outcomes.
• Stock your shelves with directed merchandising to always maintain a professional
• Help assemble furniture and equipment for customers and store displays
• Display signs and update shelf tags as directed.
• Help the General Manager with approved social media content for continued growth and success.
• Maintain the store in top operating condition.
• Ensure the store has all supplies needed to operate effectively.
• Ensure the stock areas are always organized and easy to view and retrieve merchandise.
• Always remain conscious of inventory control based on your inventory training and POS system.
• Abide by all company policies.
• Uphold and follow the mission statement and core values.

Qualifications:

• One or more years of sales experience
• Salesmanship skills - Understand the selling process and customer engagement as it is related to sales - strong sales ability
• Strong customer service skills
• Excellent communication skills
• Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
• Understanding of sales related calculations / math
• Ability to operate basic business software, emails and Google Drive
• The ability to be on your feet for 8-10 hours a day and lift up to 50 pounds. The ability to move products upwards of 100 or more pounds with proper carts, dollies, pallet jacks, and other merchandise movement tools that are available in the stores.
• Reliable transportation to get to and from work
• Have at least a High School diploma or equivalent