Servers are the core of Clive’s operation. They must utilize teamwork and time management while working with all employees to exceed the expectations of all our customers. Insure Clive’s Sequence of Service is performed at every table at any time of day for all our guests. Servers are expected to exceed the expectations of all our customers that enter the building.

Qualifications & Skills:

• Be at least 18 years of age
• Be able to communicate and understand English.
• Possess excellent basic math skills and have the ability to operate Micros system.
• Must have customer-orientated approach and patience along with excellent people skills.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Be up to date on local and state alcohol laws by attending annual alcohol awareness meetings.

Duties & Responsibilities

• Understand completely all policies, procedures, standards,

specifications, and guidelines. * Be on the floor in full uniform, smile included, with a positive attitude, a thorough understanding of the day’s specials or any product changes & special events, and ready to go 5 minutes before scheduled time.

• When cut, servers have 30 minutes to close out all tabs, or transfer them to another server, and complete all side work. Servers NEVER ask a guest if they would like to cash out when they are cut.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Make eye contact with and greet all guests in a warm and courteous manner, regardless if they are in your section.
• Have a complete understanding of the products and services we offer at Clive’s and make creative suggestions. Up sell, UP SELL, UP SELL!!
• Ensure that you follow through on the entire “Sequence of Service” for all of your tables.
• Serve hot food while it’s hot and cold food and drinks while they are cold. To accomplish this we must be efficient and team work oriented.
• Keep your section well stocked and detailed. (Stools straightened, sugar caddies, salt and pepper shakers full and clean to the touch, ketchup and mustard bottles full and clean to the touch.) A guest that arrives halfway through dinner should experience the same Clive’s as the first guest.
• If your section is slow, help your fellow staff members, stock a side station, wipe a countertop, clean a window… prepare the restaurant for the busy time we know is coming soon!! Be aware of what’s going on around you.
• Keep your log in number private. Servers are responsible for all products and services rung up for them. If you feel that your password into the micros system might be known by others change it. Because we don’t want others to be ringing up products that you will be responsible for.
• Servers are their own bank. They should start with $30 in change and secure their money while working.
• Servers need to take their time and ensure all customer credit card’s are correctly charged. They should double check this with their report at the end of their shift.
• Fill in where needed to ensure guest service standards and efficient operations.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health and safety.

Job Types: Full-time, Part-time

Pay: $15.00 - $30.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: In person

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