Job Overview: Responsible for managing and developing the guest referral/concierge market segment, corresponds with client to finalize details of all events, and provides support for the sales team with coordination of paperwork, by performing the following duties:
Position Description:

• Responsible for selling smaller venue's with Director of Sales oversight
• Corresponds with client to finalize details of all events and ensure all proper paper work is finalized after the event has been sold by Sales Manager or Sr. Sales Manager.
• Provides support for the sales team with coordination and distribution of agreements, SEOs and other event details to front of the house management and culinary team.
• Develops and maintains the Guest Referral/Concierge Program to include handling of all promotions and incentive programs, entertainment, weekly calls and planning of annual appreciation event.
• Attends local industry meetings and functions to network and stay top of mind for business referrals.
• Attend weekly manager meetings.
• Keeps the Director of Operations, Director of Sales , Sales Managers and General Manager aware of any potential situations or concerns.
• Conducts site visits as needed.
• Interfaces between contracted clients and restaurant management as needed.
• Assists with printing of personalized menus for group events.
• Distributes event orders to appropriate departments.
• Updates and distributes revised event calendar.
• Attends training to develop relevant knowledge and skills.
• Maintains high-level of knowledge regarding the company’s products, happenings and communicates properly to clients.
• Performs other duties and tasks as assigned or determined by the Director of Sales, Sales Managers or General Manager.
• Enforces responsible alcohol service.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills/Experience:

• Excellent written and verbal communication skills
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Good judgment and decision making abilities
• A self-starter who is well-organized and detail-oriented
• Professional and a team player
• Customer service focused and good listening skills
• Minimum one to two years in the hospitality industry or sales
• Full service hotel or restaurant experience a plus

Educational Requirements: A minimum of College Degree, Some College or High School Degree – will vary based on experience

Other:

• Able to travel and work some evenings and weekends
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook, Power Point)
• Cater Ease Account Management Program a plus

The characteristics described here are representative of these that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Weekly day range:

• Monday to Friday

Work Location: Hybrid remote in Chicago, IL 60611

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