Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures, and applicable laws; responsibilities include but are not limited to: recruiting and assisting with training new staff, delegating tasks, reviewing schedules, and planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and assisting in software and program development.

Essential Job Functions:

• Manage all facets of the Reservations Concierge team.
• Maintains Member/guest history system with Member/guest preferences.
• Assist with the continued development and implementation of the Yellowstone Club access control system in its relation to Members and guests as well as on mountain activity.
• Maintain functionality of access control systems.
• Assist with the development of third-party software system functionality to better meet the needs of Yellowstone Club’s Member and guest management and tracking systems.
• Gather and manage Member and guest arrival and departure information.
• Creates and maintains ongoing training programs to develop a strong staff.
• Updates manuals and handbooks on a routine basis.
• Maintain Concierge related documents/resources/draft emails with the most updated information.
• Hire, train, evaluate, and offer progressive coaching to all staff for the Reservations Concierge team.
• Maintain payroll and assist with being a housing liaison for individuals in YC housing.
• Maintaining a professional appearance and having an eager and flexible attitude.
• Competent interpersonal relationship skills, etiquette, and protocol.
• Generates schedules, checklists, and daily to-do lists for staff.
• Maintains existing procedures to ensure that information is passed along to team members in a timely fashion.

Other Duties and Responsibilities:

• Data input and management.
• Perform all job duties with a high level of attention to detail.
• Excellent problem-solving skills, ability to work well under pressure, and a strong desire to learn.
• Knowledge of correct Concierge etiquette.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers, and co-workers with professionalism and respect at all times.
• Maintain the privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees and managers.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.

If you are an internal applicant, to be considered for this position, a minimum of three seasons working in the Concierge Department is required.

This is Full-Time position in Bozeman, Montana!