Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Signs up new guests for their Player’s Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct.

• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.

• Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift.

• Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.

• Helps coordinate Player’s Club promotions and assists at marketing promotions and special events.

• Helps with maintenance and inventory control of Player’s Club merchandise.

• May distribute promotional coupons and gifts.

• Processes win/loss statements to guests.

• Attend and participate in meetings, completing follow-up as assigned.

• Attend and participate in off property functions and events as assigned.

• Perform work regularly and predictably.

• Other duties as assigned.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.

Additional Requirements (Licenses, Certifications, Testing, Etc)

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

• Must successfully pass background check.

• Must successfully pass drug screening.

• Must be at least twenty-one (21) years of age.

Knowledge Of

• Understanding of and experience in the property’s regional gaming market.

• Casino marketing functions including, but not limited to data base, advertising and branding.

• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.

• Pertinent federal, state, and local laws, codes, and regulations.

• Cash handling, marketing and sales techniques.

Ability To

• Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts.

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

• Communicate clearly and concisely, both orally and in writing.

• Operate various types of office equipment.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Be flexible to work varying shifts and time schedules as needed.

• This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Closing

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.