Reinsurance Relationship Manager Job at Arthur J. Gallagher & Co.
About Us:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.
Overview:
Manage Gallagher Re relationships with key reinsurers, acting as a focal point for queries and escalated matters from the BU, Client Service Advocates, Reinsurer Accountants and reinsurers. Provide timely turnaround of cash to meet Gallagher Re Service Level Agreements with clients, contractual collection provisions and US regulatory requirements tied to schedule F, and reduce E&O exposure and enhance customer service. Responsible for collecting open balances of domestic markets who participate on US live clients through building and maintaining excellent relationships with reinsurers, Client Service Advocates (CSAs), Reinsurer Account Controllers (RACs), Claim Technicians, and Client Services.
Responsibilities:
- Manage collection of open balances, cash calls, aged balances, statement of offset funds, and meet contractual and statutory requirements for Gallagher Re Inc. US live business.
- Maintain ongoing, sustainable and dynamic relationships with reinsurers to facilitate prompt resolution of issues and queries.
- Coordinate and brief senior management and Client Service Advocates (CSAs) on issues impacting service.
- Maintain strong working relationships with Mumbai US team leadership and Reinsurer Accountants.
- Meet with CSAs weekly and senior management monthly to discuss aged balances and steps taken to ensure prompt collection.
- As applicable, identify opportunities for process improvements and assist with implementation.
Communications & Relationships
- Internal:
- Daily contact with Client Service Advocates, Reinsurer Accountants, Client Accountants, Technical team, and Operations, where applicable, to discuss and help resolve any issues which may impact Gallagher's ability to meet client settlement terms, Service Level Agreements, contractual terms, and US regulatory requirements tied to Schedule F.
- May require travel to Ipswich, UK and Mumbai, India.
- External:
- Contact with reinsurers (of live clients) to help resolve queries and facilitate transfer of funds to meet contractual and statutory requirements.
- May require travel to reinsurer offices.
Required:
- Bachelor's degree and 3 or more year’s client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
- Able and willing to travel approximately 10% of the time.
Nice to Have:
- Superior and clear communication, with excellent verbal and written communication skills, to enable direct negotiation of challenging and difficult issues at all organizational levels
- Excellent negotiation skills
- Strong impact and influencing skills, including the ability to remotely influence others to meet agreed targets
- Clear understanding of escalation procedures and effective business communication routes
- Ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly
- Good working knowledge of internal and external processes
- Ability to identify opportunities for improvement of practices and procedures
- Experience of query and issue resolution Ability to use Microsoft Outlook, Word, Excel and PowerPoint to analyze and chase balances and communicate results
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
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Additional Information:
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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