We are looking for friendly Registration Assistants to greet clinic patients, help them complete the electronic check-in process, and serve as the face of a prestigious neurosurgery practice. This is a part-time position (up to 30 hrs/wk), weekdays only.

Required: High school diploma or equivalent, and a customer service mindset; Preferred: Bilingual/Multilingual

The Registration Assistant/Greeter is responsible for welcoming patients and guests to the Clinic, directing them to the appropriate area for their visit, and assisting patients during electronic check-in process.

• Greet patients and guests, asking questions to direct them to the appropriate area of the facility
• Assist patients through the electronic registration process
• Clean/disinfect registration kiosks after each encounter
• Ensure lobby and waiting rooms are neat and safe
• Collect imaging CDs from patients and route them to the appropriate department
• Release requested documents and imaging CDs to patient or designated representative
• Maintain confidentiality and adhere to all HIPAA guidelines/regulations
• Interact with patients, guests, coworkers, and physicians in a professional and pleasant manner
• Communicate clearly and often with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisor as needed throughout the day
• Complete various assignments to maintain/improve the patient customer service and efficiency of the Clinic

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Experience in a customer service environment, or possesses the customer service attitude

PREFERRED

• Bilingual (Spanish/English), or multilingual

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in Microsoft Office (Outlook), and Internet software and navigation
• Excellent interpersonal skills with the ability to manage difficult or emotional customer situations
• Responds promptly to patient/customer needs
• Effective communication, both oral and written, with the ability to speak clearly and persuasively in positive and negative situations, and while listening and responding appropriately to questions
• Organizational skills with attention to detail
• Ability to manage workflow and prioritize demands
• Can skillfully gather information and respond appropriately to routine questions
• Maintain a high level of confidentiality and discretion

PHYSICAL REQUIREMENTS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing these responsibilities the employee is required to talk and hear. The employee is required to stand for long periods of time, walk, and occasionally stoop. The employee may occasionally lift and/or move up to 5 pounds, will need to reach with arms and be able to manipulate keys on a keyboard or operate a touchscreen. Visual acuity to use a touchscreen device, and auditory capacity for close conversation with others is required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work area is fully equipped, well lit and ventilated. The noise level in the work environment is usually moderate. Interaction with others is constant and interruptive.