Regional Operations Manager Job at Hitachi Energy USA Inc
Location:
South Boston, Virginia, United States of America
Job ID:
US55342533
Date Posted:
2023-04-10
Company Name:
Hitachi Energy USA Inc
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
Hitachi Energy is seeking a Regional Operations Manager for its South Boston, VA location. This role is responsible to supervise a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for customers. Provide project management for projects as needed. Drive P&L for region/location to ensure profitable business through execution and performance.
Responsibilities
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Service delivery - Ensures planning and execution of various service activities carried out abilities, both off and on site. Drives and monitors service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
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Performance targets - Allocates, drives and monitors work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
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Materials and warrantees - Ensures work assignments are accurately classified as warrantee or non-warrantee status. Ensures that materials and components to feed service delivery are provided optimizing cost, stock, and timing.
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Customer approach - Collaborates within local service units and with other service teams to promote one Hitachi approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
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Operational excellence - Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team. Utilizes efficient tools (e.g. Mobile Service Assist (MSA)) to streamline Service processes and applications to support the customer. Ensures the transfer of Service findings to the product/system local units for improvement of their offerings.
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Health, safety and integrity - Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.
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Team supervision and development - Ensures that the area of responsibility is properly organized, resourced, and supervised. Ensures all Field Service team members are certified in line with global certification and local regulations. Reviews competence levels to ensure each Service technician (including subcontractors) is appropriately qualified to handle jobs assigned to them.
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Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Background
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Bachelor’s degree and 5 years of Service Operations or Project Management experience; OR Associate Degree and 7 years of Service Operations or Project Management experience; OR High School Diploma/GED and 9 years of Service Operations or Project Management experience
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Candidate must already have a work authorization that would permit them to work for Hitachi Energy in the United States.
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Minimum 5 years of Transformer service or power product field service experience preferred
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Experience interacting with direct customers preferred
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Strong communication, organization, and presentation skills highly preferred
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Demonstrated background in troubleshooting and problem-solving skills highly preferred
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Experience leading and managing field service personnel, including time reporting preferred
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Experience with performing employee reviews and assessments preferred
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Ability to travel up to 25% preferred
Equal Opportunity Employer
(EOE)-Females/Minorities/Protected
Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.
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