Regional Director – Long Island & Queens Job at Hospital for Special Surgery
Overview:
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Regional Director – Long Island & Queens
Location: Long Island, Uniondale
Overview:
The Regional Markets team works to expand HSS musculoskeletal care throughout the tri-state area, bringing world-renowned healthcare to local communities. The Directors of each market work collaboratively with one another to ensure high quality care delivery consistent with the HSS brand, and partner with leaders from various departments throughout the enterprise.
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If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Regional Director – Long Island & Queens
Full-Time
Location: Long Island, Uniondale
Overview:
The Regional Director is responsible for the operational, personnel, financial, and facilities management of highly complex outpatient centers in Long Island & Queens. In collaboration with administrative and clinical leadership, the Director also plans and executes strategies for growth and program enhancement that align with HSS’ strategic goals.
The Regional Markets team works to expand HSS musculoskeletal care throughout the tri-state area, bringing world-renowned healthcare to local communities. The Directors of each market work collaboratively with one another to ensure high quality care delivery consistent with the HSS brand, and partner with leaders from various departments throughout the enterprise.
Job Responsibilities:
Operations Management
- Ensures the delivery of an exceptional patient, physician and staff experience. Reviews patient satisfaction, physician experience and employee engagement survey results and responds to complaints/concerns. Develops process improvement and action plans in response to systemic
- Oversees daily operations and critical business functions for physician office visits, rehabilitation visits, radiology exams, and procedures. Ensures new programs are optimally integrated into the site(s).
- Leads efforts to attain key goals related to session utilization, appointment access, and other KPIs.
- Works closely with Medical Director to implement measures to improve care delivery at the site. Participate in discussions/decisions around care delivery services offered (e.g., imaging, PT, sports performance, etc.)
Personnel Management
- Guides and directs the hiring, training, retention, discipline and termination of staff
- Oversight includes direct supervision of Clinical Services Manager and Patient Access Manager and indirect supervision of clinical support (nursing) and patient access staff.
Financial Management
- Prepares annual operating and capital budgets, manages approved invoices for payments, initiates and maintains purchase orders, and monitors monthly expenses. Performs analysis to explain monthly budget variances.
Site Development and Facilities Management
- Serves as a critical member of a multi-disciplinary team responsible for the operational design and implementation of new ambulatory care facilities and renovations of existing space. The Director will be involved with all aspects of these initiatives, including but not limited to: clinical and operational programming, facility design and development, staffing, equipment and supply procurement, go-live implementation
- Ensures facility is able to support day to day operations required (e.g. coordinating service contracts, repairs/maintenance calls)
Market Growth
- Informs the design and development of tactics that support the regional market strategy, focused on driving market share and geographic footprint growth. Partners with Business Development, Marketing, and Community & Physician Engagement teams to execute strategy.
- Cultivates business development strategies and tactics, targeting community organizations, physician practices and corporations to identify ways that HSS can increase market share in the region
- In partnership with the Community & Physician Engagement team, identifies and develops relationships with potential new referral sources
Culture
- In alignment with HSS’ goals, fosters a workplace culture that encourages respect, trust, empathy, and support
Leadership
- Challenges the status quo by developing and championing new ideas that add value to the organization; specifically and continuously assessing and improving Center operations and systems, with particular focus on enhancing the patient experience.
- Collaborates with Regional Medical Director to set priorities/goals and conducts quarterly Medical Advisory Board meetings
Qualified candidates are:
- Highly emotionally intelligent
- Strategic and forward thinkers
- Innovative and creative
- Critical thinkers with sound judgment
- Collaborative
- Analytical problem-solvers
Experience:
- Minimum 5 years of progressive management experience, preferably while working in an ambulatory care setting.
Education:
- Bachelor’s degree required
- Master’s degree or equivalent preferred
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