Refugee Clinical Support Specialist, Bilingual (English/Spanish) Preferred

Requisition #: req10097

Location: Muskegon, MI

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As the Refugee Clinical Support Specialist, you will be primarily responsible for assisting Case Managers and Clinicians with the documentation, client contact, and other supportive services. This individual may also perform social and case management services to clients to include but not limited to assisting in the creation of treatment and safety plans, maintain accurate and up to-date documentation of all provided services, and assist with clinical client contact under the supervision of a clinical social worker.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Assist Case Managers and Clinicians with essential paperwork and documentation to include the intake process;
• Assist in providing case management and clinical services, to include social work, counseling and treatment of clients, and coordinate community referrals;
• Maintain collateral contact with organizations, such as schools, to receive information and case updates;
• Assist Case Managers and Clinicians in maintaining client contact for case follow-up or intervention, as requested;
• Assist Case Managers and Clinicians in maintaining contact with clients during a Case Manager or Clinician’s absence to ensure coverage of all program cases;
• Schedule and attend medical and other appointments as needed;
• Collaboratively work with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor;
• Administer case notes and documentation in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s level degree in Social Work or related Human Service field of study from an accredited college;
• Must have a broad knowledge of basic principles, concepts, and methodology of Human Service as acquired through a Bachelor’s level degree;
• Must be at least 21 years of age to operate a vehicle on behalf of the agency;
• Excellent verbal and written communication skills
• Bilingual in English and Spanish strongly preferred;
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer and typing skills sufficient to perform essential job functions;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.