Onehome is looking for a Referral Partner Engagement Liaison.

Job Summary:

The Provider Engagement Liaison is expected to maintain a high level of professionalism and to provide exceptional customer service to our referring physician partners. The Provider Engagement Liaison will answer partner inquiries regarding onehome’ s processes, services and provide positive outcomes to ensure provider and member satisfaction.

What to expect in your role:

• Support, develop, and maintain relationships with all referring partners and their staff, as well as Referral Partner Engagement Executives
• Research, track, and respond to all order status inquiries brought forth by Referral Partner Engagement Executives or Referring Providers
• Assist with root-cause analysis and any subsequent internal meetings addressing or resolving the issue
• Provide responsive and professional customer service to all partners on inbound/outbound calls, email, and fax communications
• Perform duties to act as a liaison between partners including investigating and resolving provider issues.
• Work with team members and Managers to identify process improvements
• Utilize necessary resources and navigate systems efficiently to accurately verify and provide accurate information to inquiries received
• Collaborate with management, as needed
• Special Projects as needed
• Other duties as assigned

What you need to succeed:

• Minimum of two years of experience in a health care setting
• Bachelor’s degree preferred
• Excellent verbal and written communication skills required
• Must possess superior organizational and interpersonal skills
• Able to deal with conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.
  

What we offer to you:

“We care for our employees as much as we care for our patients, which is why we offer a comprehensive benefits package, generous PTO, and employee wellness programs.”

Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.