Recruitment & Engagement Coordinator Job at Home Instead

Home Instead Chattanooga, TN

Recruitment and Engagement Coordinator Job Description

LV @ HM, INC. d/b/a Home Instead

Objective:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Professionals in order to provide the highest quality service to clients.

Primary Responsibilities:
  • Reflect the core values of LV @ HM, INC., (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Professionals.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Schedule and conduct Care Professional orientation and all training including training required to meet Home Instead® Standards and additional optional training.
  • Develop engagement strategies that utilize the 5 Care Professional needs to promote Care Professional retention and satisfaction.
  • Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
  • Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all Care Professional meetings
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients, and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
  • Conduct client/Care Professional introductions as needed
  • Perform any and all other functions deemed necessary
Education/Experience Requirements:
  • High school graduate required
  • Human Resources degree preferred
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver's license
Supervisory Responsibilities:
  • This position will be responsible for overseeing all of the functions performed by the Care Professional staff



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