Looking for your next opportunity with a company that has a strong family culture?

Come join the Belmark family! Our quality team is looking to add a Quality Process Specialist to their collaborative team. As a Quality Process Specialist, you will lead cross-functional preventive action and process improvement projects as identified through employee recognized process improvements, Corrective/Preventive Action (CAPA) system or audit findings. In addition, this position is responsible to evaluate and research ways to improve the quality process through equipment and process improvement opportunities. Ready to hear more? Apply today to chat with our team!

Schedule: 8:00am-4:30pm

Pay: Non-exempt

What will I do in this role?

• Process and Facilitate customer complaints and internal quality events:
  • Enter, investigate, gather information and collect data, assess risk, identify urgency of situations, isolate suspect material, categorize and route;
  • Follow-up on outstanding issues;
  • Verify effectiveness of corrective action and release rerun jobs. Communicate billing information to Accounting;
  • Manage product returns: document item quantities and determine material disposition;
  • Process/Sort Returns: Risk assessment, enter jobs, direct or perform sorts for returned product. Communicate billing information to Accounting;
• Close customer complaints and internal quality events:
  • Review corrective and preventive action plans;
  • Provide solutions to meet customers’ needs;
  • Support sales with customer communications;
  • Provide direction for updates to label specifications and place items on hold as needed;
  • Work with area managers to ensure plans mitigate the risk of reoccurrence;
  • Evaluate and verify the effectiveness of documented CAPA’s and manage specification or procedural changes;
  • Determine cost and issue credits;
  • File claims with Vendors, Suppliers, Carriers and monitor the outcome
  • Complete and communicate responses to customer; and
  • File CAPA correspondence, relevant information and job jackets/retains
• Identify trends through data analysis, prepare/distribute reports to internal and external customers.
• Assist with processing Quality Management System and perform mock recalls and audits as needed.
• Assist with employee development.
• Identify, recommend or lead process improvements for Quality, as well as other departments.

Great Benefits for the entire family!

• Health, Dental plan with Wellness discount
• FREE On-site Health Clinic
• Flexible Spending Account
• Company funded Life Insurance Policy
• 401(k) and Profit Sharing Plan with 6% match
• Paid vacation AND personal time
• Paid holidays beginning day one
• Employee Assistance Program
• Free On-site Fitness Center

Minimum Qualifications:

• Requires education as is generally acquired in four (4) years of college and/or two (2) years of quality assurance or project management experience.
• Knowledge of and the ability to effectively utilize the English language.
• Must be able to simultaneously manage numerous projects.
• Must be able to work effectively cross-departmentally.
• Must be able to analyze data and determine a course of action.
• Excellent problem solving skills required.