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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.

Job Summary

Provide Quality and Return Merchandise Authorization (RMA) support to Irby Utilities’ Technology and Communications team. Serve as trouble-shooter and liaison between Irby Logistics, Engineering, and Customer- Facing functions to maintain policies, processes, and accurate record-keeping.

Essential Duties & Responsibilities

• Provide customer service via phone, email, and/or internal ticketing platform to provide warranty/RMA support and change management processing for internal and external teams.
• Validate warranty status and process warranty claims with external vendors or internal teams, on behalf of our customers.
• Track warranty items throughout warranty process to ensure items are repaired/returned in a timely/accurate matter and that customer expectations are met.
• Monitor warranty periods on behalf of our customers to ensure that warranty renewals are completed before expiration or that potential lapse is made know before expiry.
• Validate that warranty or support purchased on behalf of a customer is appropriately billed to the customer and the purchased warranty levels, meet, or exceed the customer’s needs.
• Work within inventory system (Solar) to generate sales orders for network teams or identify low stock/high lead times on network hardware.
• Accept network change management requests and documentation from the network team(s) to complete network maintenance.
• Verify that all required documentation is present and appropriate policies/procedures are adhered to.
• Liaison with customer and network teams to schedule execution of network maintenance.
• Work with network team to finalize network maintenance and record any undocumented changes made as part of the maintenance.
• Generate monthly reports on change management and warranty processes within the organization.
• Generate monthly reports on high turnover/long lead items for network hardware.

Minimum Qualifications

• Understanding of or familiarity with network hardware within a carrier grade network, to include but not limited to, optics, routers, switches, servers.
• Must possess strong quantitative and analytical skills.
• Strong relationship building skills and a highly professional.
• Must be able to interact with all levels of management.
• Must be an excellent team player who possesses solid interpersonal and organizational skills.
• Excellent communicator in both oral and written settings.
• Highly organized and able to develop new process while adhering to and refining existing processes.

Why work for Irby Utilities?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states. We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as: Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity. Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.