Quality Assurance Monitor Job at UMOS
DEPARTMENT: Resource Development
JOB LOCATIONS IN WISCONSIN: Milwaukee
REQUIRED EDUCATION LEVELS: High School and Two Years of Post-Secondary Education
PAY RANGE: $20.00 - $22.00 per hour - based on experience
Earn up to $3,000 in incentive pay during your first year of employment!
Quality Assurance Monitor Job at UMOS
: Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.Benefits
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:
- Paid time off that increases over your years of service
- 12 paid holidays annually
- A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
- The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
- A variety of support services to promote well-being through the employee assistance program
- Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation
Quality Assurance Monitor Job Summary
Can you work independently and pay attention to detail? Are you looking for a position where you can help others? Then this may be the job for you!
The Quality Assurance Monitor will be responsible for on-going performance and compliance monitoring of Job Center programs, primarily Wisconsin Works (W-2) and Related Programs, and other quality assurance driven audits and projects as assigned.Quality Assurance Monitor Primary Responsibilities:
- Assist with the implementation of quality assurance practices designed to monitor and track program compliance, performance outcomes, integrity, and accurate benefit issuance.
- Conduct regular and frequent internal quality assurance (QA)/compliance monitoring on agency’s W-2 and Related Programs operations and convey findings to program management for improvement
- Maintain knowledge and proficiency of CARES, WWP, CWW, ECF, BRITS and WEBI data analysis and reporting, and W-2 and Related Programs policy.
- Assist with the development of written policy and procedures related to all aspects of W-2 and Related Programs.
- Assist with developing program and service delivery system monitoring tools.
- Prepare data-driven reports and develop tools to assist program staff members in complying with W-2/Emergency Assistance (EA) policy and improving program integrity.
- Assist with monitoring and compliance of W-2 work participation rate.
- Assist with data collection and preparing correspondence and reports in response to funding source requirements/ requests within deadlines.
- Assist with monitoring Electronic Case File (ECF) documentation, appropriate case closures, appropriate program eligibility, W-2 extensions, TANF work participation rate, and IEVS/Data Exchange matches.
- Participate in state/local workgroups and special initiatives.
- Perform quality assurance/improvement monitoring of staff, identify deficiencies, and provide recommendations on corrective action plans.
- Prepare daily, weekly, monthly, and quarterly reports for monitoring program compliance analyzing trends and providing instruction for correcting case errors.
- Attend meetings, conferences, and workshops, and perform special projects and other related duties as assigned.
- Maintain knowledge and proficiency of UMOS’ DocuSign system and provide related technical assurance to case management team.
Quality Assurance Monitor Job Qualifications:
- High School diploma or equivalent supplemented by two years of post-secondary coursework.
- Minimum of two years of experience working with data systems. Active Financial Employment Planner (FEP) certification preferred.
- Demonstrated working knowledge of and proficiency using computer programs such as Microsoft Office Suite/Office 365, including Word, Excel, Outlook, etc. Experience with CARES, ECF, CWW, BRITS, and WEBI preferred.
- Ability to enter data quickly with high level of accuracy within established/required timeframes.
- Ability to utilize computer technology to manage and filter data, maintain accurate records, and generate reports pertinent to W-2 and Related Programs for analyzing program performance and service delivery, including strong ability to analyze complicated data.
- Demonstrated experience with, and knowledge of, W-2 and Related Programs and/or Income Maintenance programs preferred.
- Experience analyzing systems, identifying systemic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance program service delivery and agency performance.
- Strong written and oral communication skills with demonstrated ability to interact with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization.
- Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time.
- Valid driver’s license, reliable transportation, and insurance and able to travel and work irregular hours.
- Strong attention to detail.
CONDITION OF EMPLOYMENT:
Employment with UMOS is contingent upon the successful completion of a criminal background check prior to employment. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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