About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

PT Clerical Assistant, Educational Opportunity Center (EOC)

Up to 20 hours/week for 50 weeks

Lynn Campus

Non-benefited position

EMPLOYMENT DATES: Schedule may be adjusted based upon start date and availability of hire.

ABOUT THE EDUCATIONAL OPPORTUNITY CENTER

North Shore Educational Opportunity Center is part of a statewide network of service sites that helps low-income and first-generation students gain access to higher education. Two full-time Advisors provide free one-on-one counseling to help clients identify a potential career path and the education programs and to understand the college application process, the financial aid process (how to complete the FAFSA,) and how to pay for and succeed in the appropriate education program.

POSITION DESCRIPTION - As a part of the EOC team, this position provides general support to the EOC program assisting with data entry, clerical, and communication needs of the program.

DUTIES AND RESPONSIBILITIES:

• Monitors, organizes, and responds to EOC communication platforms, including and not limited to emails and voicemail daily, provides general program information, schedules appointments, and refers calls to EOC Advisors as warranted;
• Calls (lists of current and former EOC clients) to schedule appointments; ~two to three hours of daily calling, reach out to 15 to 25 students, #s vary based on such as the probability of a successful conversation).
• Monitors EOC social media accounts daily and works to bolster EOC's online reach;
• Works with EOC Advisors to curate relevant content as posted by EOC community partners, agencies, schools, etc.; shares relevant content at least once/week, more often as warranted;
• Manages program supplies and re-order needs, generates electronic purchase requests as needed, manages related paperwork;
• Attends staff meeting and in-service trainings and scribes weekly EOC team meeting notes;
• Contribute to team efforts by maintaining a positive attitude and atmosphere of collaboration to meet the short and long term goals for the EOC program
• Keeps a detailed and accurate account of time and effort using Google Calendar;
• Other duties as assigned.

Requirements:

• One year experience in an office or customer service setting preferred;
• Ability to maintain strict confidentiality of student records and information;
• Experience curating and creating social media content;
• Strong office organization skills;
• Excellent oral and written communication skills;
• Strong computing skills; working knowledge of Microsoft Office;
• Excellent interpersonal skills - ability to establish a positive connection with the EOC team;
• Familiarity with TRIO programs very desirable;
• Bi-lingual Spanish preferred.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

Additional Information:

SALARY: $18.00 per hour, non-benefited position, up to 20 hours per week.

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Submit resume and cover letter indicating how your experience matches the qualifications of the position.