• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Responsibilities

• Resolves and addresses resident complaints, disputes and other issues. Provide exceptional and consistent Customer Care to residents through a prompt and courteous response to all inquiries. Primary escalation point for community management operations. Analyze resident feedback and address as needed.
• Participate in hire, termination, and progressive discipline for Community Center staff. Actively participate in recruitment process for all personnel and structure or compensation adjustments personnel. Conduct quarterly and annual performance reviews for all direct reports.
• Ensures compliance with state, federal, military and company policies & procedures in the community offices. Ensure compliance with contract specifications and company policies & procedures.
• Responsible for aggressive and timely collection of delinquent accounts. Ensure consistent and fair collection of damages at move out, during occupancy. Responsible for overseeing petty cash, creating and managing purchasing functions and other financial functions with the community offices.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Responsible for meeting budgeted occupancy and financial goals. Responsible for monitoring occupancy rates and vacancies. Provide accurate and timely reports to Operations Director or Director of Property Management. Identify safety, curb appeal, maintenance and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges.
• May conduct move ins, home showings, move outs, and/or other Resident Service Coordinator or Assistant Community Manager responsibilities as needed.
• Actively assists and participates in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Responsible for efficient communication with any Government partner that engages community offices. Provide accurate and timely update to Director of Property Management.

Requirements

• High School diploma or GED
• 3 - 5 years related work experience
• 1 - 3 years management experience
• Every employee must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Read, and write in English in order to understand basic instructions and take direction from supervisors; communicate effectively with clients, visitors and other organization staff; and respond to basic questions