Description: Do you have a passion for project management and delivering a perfect project from beginning to end? Do you have the people and communication skills to influence others and exceed internal customers (Sales Executives) high standards? Are you self-motivated, detailed oriented and a great communicator? Do you possess exceptional organizational, time management, and work effectively in a high pace environment?
Vari® is looking for an experienced, detail-oriented Customer Success Manager to add to its new project delivery team, supporting outside sales of furniture installations. This position is a full-time, project sales support role with focus on project management and implementing high-impact customer experiences on projects to create lifelong fans.
Who you are:

• Raise the bar by taking the initiative to achieve results and make excellence your goal.
• Create lifelong fans by making customer experience your top priority.
• Are authentic and say what you mean, share how you feel, and are your true self.
• Are a team player and foster a sense of community by recognizing and valuing the unique contributions of our team.
• Believe it’s possible and look at challenges optimistically – seeing opportunities to bring solutions to the table.
• Embrace change and recognize the industry and the company is evolving.

What you'll do:

• Work closely with the Sales Executive to gather requirements, estimate scope, and project manage all furniture project requests
• Assist in supporting fans throughout the product selection, space design and project implementation process
• Effectively communicate and collaborate with multiple departments to ensure installation of projects are completed within the preferred timeline
• Create and deliver project quotes and sales orders
• Track and report on project status updates and documents as needed
• Proactively communicate updates, adjust prioritization, and identify risks to execution success
• Attend design programming calls and take notes to ensure all pertinent project information is collected from client
• Manage activities related to projects in Salesforce and other online tools for communication, design, and project management
• Process orders and returns accurately within given timeframe to deliver results to our fans.
• Prepare and submit design briefs, work tasks, and work cases for projects
• Communicate with the product inventory team to ensure in-stock positions and lead times for successful timeline execution
• Direct email or phone call follow-up communications with fans of Vari as needed
• Hold extreme sense of urgency and responsiveness for the Vari teammates and fans we serve
• Possess a comfort, capability, and confidence to contact fans with questions or updates as needed
• Establish rapport and trusted communication with key client accounts

Requirements: How you'll get there:

• Relevant sales support, administrative responsibilities, and operations
• Proven customer retention proficiency
• Ability to work independently and adjust in a fast-paced environment subject to rapid change
• Ability to align internal resources to meet customer requirements and deadlines
• Strong attention to detail, time management and organizational skills
• Ability to effectively communicate through all mediums
• Experience with Salesforce.com and other relevant tools
• Proficiency in Microsoft Word, Excel and Outlook

Company Description:
We started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions made simple and installed fast.
From a collection of office furniture to workspaces offering space-as-a-service, we provide everything high-growth businesses need to unlock the potential of their workforce. Today, we have over 3 million fans worldwide. We’ve shipped products to more than 120 countries, and our solutions are in 98% of Fortune 500 companies.
We promote a company culture that encourages diversity, creativity, innovation, and inclusion. Vari® has become one of the most innovative, forward-thinking companies in the world. We’re growing quickly, so our company is fast-paced and exciting, but also friendly and supportive. Our employee benefits package includes medical, dental, and 401K, but also profit sharing, education reimbursement, and wellness perks, like an onsite gym.
Why Vari?
We’re award winners:

• Best Place to Work - FORTUNE
• National Entrepreneurs of the Year – EY
• Fastest Growing Company in DFW – SMU
• Award Winning Leadership – CEO of the Year (DCEO, 2021), Most Admired CEO (Dallas Business Journal, 2019), CMO of the Year (American Marketing Association, 2019), Outstanding CFO Large Private Company (DCEO, 2019)
• Multiple Innovation Awards

We want you to be happier and healthier:

• Your own Active Workspace
• On-site gym with Peloton Cycle and locker room
• Group fitness classes – from bootcamps to yoga
• Comprehensive health plans
• Wellness program and insurance premium discounts

We value our employees:

• Community events that promote company culture
• Enhanced paternity / maternity programs
• 401K and Profit-Sharing plan
• Up to three weeks of personal time off a year
• Earn up to 8 hours of volunteer time off a year
• Team building events on and off site
• Short-term and long-term disability premiums covered at 100% by Vari®

**Vari provides equal employment opportunities to applicants and employees without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job Type: Full-time

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