Program Specialist 3, Public Records and Constituent Services Specialist Job at State of Washington Attorney General's Office
Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com
Position and Salary Information:
The Attorney General’s Office is recruiting for a permanent full time Program Specialist 3, Public Records and Constituent Services Specialist, in the Consumer Protection Division. This position is located in Seattle, Washington, and is represented by the Washington Federation of State Employees (WFSE).
Program Specialist 3 Salary Range 53: $53,100 - $71,520
The base pay actually offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.
The following stipends may apply based on position requirements:
Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.- Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend.
Excellent benefits
Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more.
With the goal of employee health and wellness, we also offer flexible schedules and telework options for most positions, a Wellness Program, the Employee Assistance Program, and numerous affinity groups to foster community and connection.
Agency Information
WASHINGTON STATE OFFICE OF THE ATTORNEY GENERAL
Join an agency whose work impacts the lives of every resident of Washington State.
The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:
- Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
- Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
- Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
- And much more!
Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.
Commitment to Diversity
Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.
One recent measure of the AGO's commitment to diversity can be found in its nomination for Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2021 Zo8 Washington Wellness Award.
Division Information:
The Consumer Protection Division enforces the Consumer Protection Act and other statutes to help keep the Washington marketplace free of unfair and deceptive practices. The division investigates and files legal actions to stop unfair and deceptive practices, recovers refunds for consumers, seeks penalties against offending entities, and recovers costs and fees to ensure that wrongdoers pay for their actions. Division staff participate in the many legislative initiatives that affect consumer protection each year.
What does a Public Records and Constituent Services Specialist do?
This position manages the Constituent Correspondence and Public Records process for the Consumer Protection Division statewide, maintaining compliance with state and agency records retention schedules and the Public Records Act. The CP division receives over 900 constituent inquiries each year and approximately 300 public records requests. The incumbent is also the first point of contract for referrals to the division from the Public Records Unit.
Duties include, but are not limited to:
Receives, reviews, and acknowledges public records requests to the division and coordinates collection and production of responsive records.- Reviews records responsive to public records requests for privileged information and applies redactions.
- Receives, reviews, and constituent correspondence to division staff for response and monitors deadlines.
- Provides training on constituent correspondence and Public Records Requests to division employees.
- Provides training to division staff statewide on records management policies, procedures and best practices.
- Assists CP management develop and implement records management policies, procedures and best practices in compliance with state and AGO retention schedules for public records.
- Assists the division operations manager and division management coordinate all aspects of division records management efforts for all work units.
This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement.
Option 1: A bachelor’s Degree or Associate’s Degree plus one year call center experience and three years’ experience providing services directly to consumers in the service industry and experience overseeing a work unit’s productivity/work product quality.
Option 2: A high school diploma or equivalent plus one year as a Program Specialist 2 in the Washington State Office of the Attorney General, Consumer Protection Division Programs.
Option 3: A high school diploma or equivalent plus two years as a Program Coordinator in the Washington State Office of the Attorney General, Consumer Protection Division Programs
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APPLICATION INSTRUCTIONS
In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:
- A letter of interest, describing your specific qualifications for the position;
- A current resume detailing experience and education.
READ THE FOLLOWING INFORMATION COMPLETELY:
- Carefully review your application for accuracy, spelling and grammar before submitting.
- You may not reapply to this posting for 30 days.
- The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire.
- A resume will not substitute for completing the "work experience" section of the application.
- All information may be verified and documentation may be required.
The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com
For questions regarding this recruitment or assistance with the application process, please contact the Recruitment Team at HRemployment@atg.wa.gov .
If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com .
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