Summary

The Program Manager is responsible for planning, coordinating, directing, leading, and controlling the implementation of all Services Delivery projects as well as account planning from a technology perspective.

Responsibilities

• Develop project objectives based on predefined customer strategy
• Define scope of effort required to meet objectives
• Define activities, sequences of events, dependencies and duration of tasks required to complete the project
• Manage resources and materials committed to the project
• Facilitate team building and communication
• Provide direction and decision making for problem resolution
• Implement corporate operating procedures including communication, documentation, quality, and change control processes
• Coordinate, approve, and track all project related expenses including all hours, materials, and services
• Conduct risk assessment of strategic, technical, financial, political, or business factors facing the project
• Coordinate across all corporate and regional departments and disciplines to ensure timely and quality product and service deliverables to the project
• Act as a primary interface between IGT and the customer project team
• Coordinate all project matters and monitor daily; assign/delegate tasks as appropriate
• Report progress in writing on a weekly basis. Identify internal and external factors jeopardizing the project, escalate issues and recommend solutions to functional and/or matrix manager!
• Analyze, review, and forecast project spending with Business Team and Finance Coordinate post project review of policies and procedures employed with a view to improve future projects performance
• Perform post project and employee performance reviews
• As required, manage requirements (business, functional, non-functional, system)
• Work closely with the Site Manager/ADM to forecast annual demand and to review roadmap of activities (monthly basis)
• Manage overall spending to annual SOW Plan annual SOW according to standard practice
• Drive recurring status meetings with Site Manager/ADM and stakeholders to ensure productive communication and mutual understanding
• Manage Customer Satisfaction through on-site/virtual meetings, regular collaboration meetings, and addressing Customer Dashboard deficiencies
  

Qualifications

Education Required:

• Bachelor's degree (preferably in Management, Business, or Information Technology) or equivalent experience.

Years’ Experience:

• Five years of related experience with demonstrated success delivering systems on-time, within budget, and in-scope.
• Previous experience as a Project Manager is highly desired.

Certification:

• Knowledge of CMMI (Capability Maturity Model Integration) Familiarity with PMBOK (the Project Management Body of Knowledge/PMI) and/or PRINCE2 Essential special training requirements
• Must have proficiency using MS Project and MS Office

Competencies:

• In general, this professional exhibits the highest degree of ethics and integrity at all times. Demonstrates a high degree of integrity and honesty in dealing with others. Honors commitments and leads by example.

Skills:

• Communication Skills – Demonstrates the ability to connect with a broad range of people on a personal level. An individual that cultivates relationships, unites others, and listens effectively.
• Conflict Management/Negotiation – Promotes resolution of a conflict in a way that is fair to all parties involved. Can find common ground and achieve win-win solutions.
• Decision Making – Grasps essentials of complex issues. Makes appropriate, financially sound, timely decisions. Demonstrates sound business judgment.
• Organization and Planning – Prepares creative, well thought out plans to achieve goals and overcome obstacles. Optimizes the use of time and resources.
• Performance Oriented – Sets high goals for self and others. Delivers with excellence. Looks for ways to improve business. Sets clear standards.

10-25% Travel

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership