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Professional Development Specialist Job at City of Aurora, CO

City of Aurora, CO Aurora, CO 80016

$71,590 - $98,436 a year

Job Information

  • Date Posted
    2025-10-14
  • Location
    Aurora, CO 80016
  • Job Title
    Professional Development Specialist
  • Gender
    Both
  • Offered Salary
    $71,590 - $98,436 a year
JOB LOCATION
Aurora911 23911 E Arapahoe Rd Aurora, Colorado 80016-4120
City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?
  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
  • Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
Hiring Range: $29.45 - $47.32 hourly ($71,589.85 - $98,435.70 annually), depending on experience and education beyond the minimum qualifications
Lateral candidates are highly encouraged and welcome! We will honor your experience and certification level to determine your hiring salary on an individual basis.
Hiring Bonus: New employees are eligible for a $2,000 bonus; with $1,000 paid on the first payroll, and $1,000 paid upon the completion of the Aurora911 Basic Training Academy.
Full Salary Range of the Professional Development Specialist: $71,589 – $111,859.15 annually
Bilingual team members may also qualify for additional compensation.
In addition to progression, the City of Aurora provides:
  • annual cost of living increases (averaging 3% per year)
  • annual high-performance bonuses
  • Aurora911 also provides all team members (and their families) with direct access to psychological services and wellness/resiliency resources, at no cost to the employee.
  • Highly competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • On Site Fitness Center, and overall employee well-being programs
  • Peer Support
  • Formal Mentoring opportunities
  • Free, Secure Parking
  • Free electric vehicle (EV) charging
Career Enrichment Opportunities
Aurora911 provides opportunities to participate in a growing variety of specialty assignments, including but not limited to:
  • Peer Support
  • Recruitment Team and Career Counseling
  • Mentoring
  • Recognition and Team Building
  • Tactical Dispatching (TERT) – in development
  • Public Information Team – in development
Continuing Education
The City of Aurora offers a generous tuition reimbursement program for employees, as well as a robust employee learning system which offers a variety of in-person learning and thousands of on demand virtual learning sessions for a wide variety of topics.
Aurora911 also offers continuing education and development for technical and human skills, including leadership development and access to industry-specific certifications through APCO and NENA.
The Mission of Aurora911 is to get the Right Resources to the Right Place at the Right Time, for Everyone, Every Time.
Aurora911’s Vision: Aurora911 will be a nationally recognized leader in transforming emergency and non-emergency communication services. As an empowered and creative team, we will continuously identify new and transformative ways to connect our community with the resources necessary to thrive. We will accomplish these goals through continual investment in our employees' professional success, engagement, and satisfaction through an intentional focus on people, partnerships, and processes.
Aurora911 is staffed by public safety professionals who are trained to answer and triage 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire, paramedic, and alternative response resources. Our dedicated 9-1-1 professionals gather and analyze critical life-safety information from callers and send the information via computer to police, fire and or paramedic dispatchers who are responsible for coordinating the response of field responders. The Aurora911 team works in partnership with Aurora Police Department, Aurora Fire Rescue, Falck ambulance, Aurora Mobile Response Team, Information Technology, and other city departments to ensure the safety and quality of life for residents, businesses and visitors in the City of Aurora.
Aurora911 processes 9-1-1 and non-emergency calls from the citizens and visitors in the City of Aurora. More than 600,000 telephone calls for service are received annually, the majority of which result in the dispatch of police, fire, rescue, or emergency medical responders.
The Emergency Communications Professional Development Specialist is a self-motivated team contributor who provides education, cultivates technical and human skills, and facilitates continued growth for all members of the department. This position is responsible for providing basic instruction, cross-disciplinary training, remedial instruction, and continuing education. This position is selected through application and competitive process, which includes external candidates. The incumbent has completed all required education and certification related to training, instruction, and quality assurance reviews of emergency communications processes. A Professional Development Specialist will be able to independently receive, and process 911 emergency calls and non-emergency calls for Police, Fire and Ambulance services, as well as dispatch for police and fire. A Professional Development Specialist must be willing to work in a 24-hour environment, which includes shifts on swings and graveyards, weekends, holidays, overtime, and on-call. This is a safety-sensitive position that handles confidential information.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Professional Development Supervisor
PRIMARY DUTIES & RESPONSIBILITIES
  • As assigned, is responsible for the facilitation of the Aurora911 Basic Training Academy: this includes curriculum development, classroom instruction, evaluation, and feedback, coaching and practical training with related technological platforms.
  • As assigned, is responsible for completing and reviewing Quality Assurance Reviews in all protocol disciplines.
  • As assigned, creates. and distributes continuing education curriculum to the team through a variety of mediums.
  • As assigned, develops, and implements in-person education curriculum for a variety of audiences.
  • As assigned, assist with emergency dispatching protocol testing and implementation.
  • As assigned, assists with establishing and maintaining agency accreditations
  • Provides remediation education to team members who require specific assistance in various performance areas.
  • Ensures education curriculum is in current and continual alignment with department and city policies.
  • Provides feedback to team members which is designed to optimize personal and professional success through performance enhancement.
  • Can provide operational support to the department through the duties and responsibilities described in the Emergency Communications Specialist job series.
  • Maintains a system of organization to accurately track and report on various unit related deliverables, outcomes, compliance rates, etc.
  • Contributes to the identification of root causes in common performance issues and develops education to correct the issue.
  • Performs other duties as assigned.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
  • High School Diploma or GED
  • Successful Completion of Aurora911 Basic Training Program, to include all relevant certifications (CCIC/NCIC, EMD, EFD, CPR)
  • Successful completion of “Services” radio channel training.
  • Successful completion of radio discipline training for both police and fire dispatching
  • Successful completion of Communication Training Officer (CTO) certification training
  • External candidates must demonstrate an equivalent mastery of emergency communications training and experience.
Experience:
  • Internal candidates must demonstrate previous successful performance as an ECS-3, maintaining an “achieves” performance rating in all anchors of job performance.
  • Five years’ experience in 9-1-1 emergency communications.
  • Five years’ experience in public safety dispatching.
  • Two years’ experience in providing training as a certified CTO.
  • Two years’ previous experience in 9-1-1 related classroom instruction highly preferred.
  • External candidates should have at least Two (2) years verifiable experience in Quality Assurance/Quality Improvement, to include specific experience with International Academy of Emergency Dispatch, Priority Dispatch, ProQA, EMD and EFD.
Licenses and Certifications:
  • Required through training throughout employment.
    • NCIC/CCIC Certification
    • NIMS 100, 200, 700 Certification
    • Certification in CPR and First Aid
    • Emergency Medical Dispatcher (EMD) Certification
    • Emergency Fire Dispatcher (EFD) Certification
    • Emergency Police Dispatcher (EPD) Certification
    • Quality Assurance certification
    • Communication Training Officer Instructor (CTO-I) Certification, completed within the first year of promotion (if assigned to CTO instruction)
Knowledge:
  • Operations, services and activities of the Aurora911 Emergency Communications Center
  • Operational characteristics of the department’s public safety telecommunications equipment
  • Techniques of questioning for both emergency and non-emergency calls.
  • Applications of various City and Department policies and procedures.
  • Principles of adult learning
  • Principles of generational learning
  • Principles of cultural learning
  • Principles and application of diversity awareness
  • Principles of de-escalation and interacting with people in crisis.
  • Customer service principles and problem resolution techniques.
  • Principles and practices of record keeping and documentation.
  • English usage, spelling, grammar and punctuation.
  • Operational characteristics of modern office technology and equipment, including computer aided dispatch systems and related software applications.
  • Applicable tools and equipment operations.
  • Applicable Federal, State and local laws, codes and regulations
  • English usage, spelling, grammar and punctuation.
  • Principles of curriculum development
Abilities:
  • Work independently without the need for close supervision
  • Demonstrate excellent integrity, accountability, and transparency in work activity.
  • Interact with others with professionalism and emotional intelligence.
  • Clearly speak, write, and comprehend American English language.
  • Respond to and resolve difficult and sensitive inquiries and complaints.
  • Demonstrate high levels of emotional intelligence.
  • Effective mediation and conflict management.
  • Prioritization and adaptation of operations to meet fluctuating demands.
  • Promotion of a positive workplace environment based on open communication, recognition, and modeling desired behaviors.
  • Respond to and resolve difficult and sensitive personnel inquiries and complaints from the perspective of quality assurance and quality improvement.
  • Establish and maintain priority of workload through well-organized prioritization tactics.
  • Maintains excellent documentation practices, which allows for effortless research into past and pending work efforts.
  • Problem solving skills; including the ability to read, write, spell, and speak in a clear and concise manner and to educate, counsel, mediate, and motivate others.
  • Protect sensitive and confidential information acquired during business.,
  • Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time.
  • Work in an environment that requires rapid multi-processing.
  • Adapt instantaneously to changes in call events.
  • Work a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage.
  • Remain subject to callback and holdover to maintain minimum staffing 24/7.
  • Operate a variety of telecommunications receiving and transmitting equipment.
  • Read and interpret maps and other navigational resources.
  • Establish and maintain accurate records, logs, and files.
  • Work under pressure, exercise good judgment and make sound decisions in emergency situations.
  • Interpret and apply Federal, State and local policies, laws and regulations.
Essential Personnel:
  • Members of Aurora911 are considered essential personnel and are subject to recall, extended shifts, and other forms of mandatory overtime to ensure continuity of emergency services to the city.
  • Members of the Professional Development Team will be responsive to the training and professional development needs of all team members. This will require a flexible schedule and the ability to adjust on short notice to provide in-person training to members of a 24-hour operation who require in-person training and remediation.
  • Periodic paid breaks of up to 20 minutes in duration may be given during a continuous work shift, dependent upon shift length and operational work volume.
Physical Demands:
  • Light physical activity requiring lifting, pushing, or pulling up to 10 pounds with or without assistance.
  • Occasional lifting, carrying, walking, and standing.
  • Sitting for length periods of time
  • Use of a headset and radio to communicate for the entire work shift.
  • Frequent hand/eye coordination to operate computer screens and keyboard.
  • Frequent use of hands and fingers to handle, feel, or operate computer and radio.
  • Vision with normal color vision to read computer screen.
  • Clear speech communication to effectively communication with citizens and public safety organizations
  • Hearing and listening to maintain communication to handle and dispatch emergency calls.
  • Vision to read reports and other written material.
  • Frequent speech communication and hearing to maintain communication with employees and citizens.
Work Environment:
  • Essential duties performed primarily in a clean, comfortable environment.
  • Work may occur in a hybrid of office/home locations, determined by department need.
  • Various noise levels with period of high activity and volume
Equipment Used:
  • Computer and other standard office equipment, which includes multiple monitors.
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.



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