Product Support Manager Job at CNH Industrial
Overview:
The Product Support Manager is a member of the management team of the Product Support Organization. This group has two primary roles within the North American CNH Industrial operations:
We are seeking a motivated and impactful manager to support this team and create a culture that will ensure long term success of this business function and a strong, positive customer experience.
This individual should be located within a commuting distance from New Holland, PA, Ames, IA, or Racine, WI. This is a HYBRID working arrangement.
Responsibilities:
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
The Product Support Manager is a member of the management team of the Product Support Organization. This group has two primary roles within the North American CNH Industrial operations:
o Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people
o Build and maintain service information and solutions into the ASIST Knowledge database for Dealers to reference.
We are seeking a motivated and impactful manager to support this team and create a culture that will ensure long term success of this business function and a strong, positive customer experience.
This individual should be located within a commuting distance from New Holland, PA, Ames, IA, or Racine, WI. This is a HYBRID working arrangement.
Responsibilities:
- Meeting or exceeding all defined objectives for your team
- Supervise quality of team members using metrics such as defined standards governing Technical Help Desk response content, quality, and structure to dealers
- Work closely with counterparts in Technical Information, Technical Training, Field Service, Product Quality, and others to proactively address emerging issues in a timely manner
- Serve on the early warning teams on new product launches and engage with Field Personnel to understand the market implication of any product quality issues
- Manage team activities to support identification, escalation, and resolution of product quality issues on CNH products.
- Put together development plans for all employees using internal systems and processes
- Coach and train team members for improved performance, employee development, and handle staffing issues including hiring activities, disciplinary actions, and terminations.
- Other duties as assigned
The salary offered for this position will fall between $93,000 and $140,000 annually.
(Actual salary offered will vary and will be based on several factors including skills, experience and qualifications for the role.)
Qualifications:
Bachelor's degree in an Engineering, Technology, Agricultural Sciences, or related field- 5+ years of direct product or customer support work experience at either a dealership or original equipment manufacturer (OEM)
- 2+ years of experience with hydraulic, electrical, and powertrain systems on mobile equipment (such as agricultural, construction, heavy equipment, automobiles, or on/off-road trucks)
- 2+ years management experience (people and/or process)
The preferred candidate will possess:
- 2+ years of experience with functionality, and application of agricultural and/or construction equipment
- Strong familiarity with Dealership business practices relating to product support
- Knowledge of Crop Production, Combines, Application or Hay & Forage equipment
- Knowledge of Precision Agriculture Applications
- Knowledge of Lean practices
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
EEO:
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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