We are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patient’s lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of Orthopedic medical equipment.

Essential Duties and Responsibilities

· Available for on-call assignments as needed

· Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs

· Adheres to the guidelines established

· Completes all necessary delivery forms and paperwork including

· Complies with applicable laws and regulations

· Delivers Orthopedic equipment in accordance with industry standards and applicable federal, state and local laws and regulations

· Delivers, sets up and maintains equipment at the delivery address

· Develops and maintains working knowledge of current products and services offered by the company and all applicable regulations

· Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

· Provide clear instructions to patients and/or caregivers to ensure understanding of equipment

· Reports equipment hazards and/or product incidents as required

· Safeguards patient’s Protected Health Information and adheres to all HIPPA privacy regulations

· Works with office staff to coordinate deliveries

Employment is contingent on:

· Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Requirements:

Education and/or Experience

· High school diploma or GED equivalent

· Experience working in healthcare, home health or the medical field Strong customer service background

· Bachelors Degree (Preferred)

Skills, Knowledge and Abilities

· Effectively communicate in English; both oral and written, with location employees and patients

· Helpful, knowledgeable, and polite while maintaining a positive, patient, and calm attitude in ALL case scenarios that may come your way.

· Interpret a variety of instructions in a variety of communication mediums

· Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

· Maintain confidentiality and practice discretion and caution when handling sensitive information

· Mapping skills including ability to plan me-saving delivery routes

· Ability to learn on the job

· Read and successfully interpret written directions and/or instructions in English

· Self-motivation, organized, me-management and deductive problem solving skills

· Sense of urgency and responsiveness to customers

· Work independently and as part of a team

Physical Demands

· Available for on-call assignments as needed (after business hours &/or weekends)

· Requires lifting and transporting of patient equipment

· Requires driving every day

Machines, Equipment and Technical Abilities

· Internet navigation and research

· Internet, including knowledge of email transmission and communication

· Troubleshooting and repairing equipment

· Understanding use of all applicable home medical equipment and supplies

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Work Location: On the road

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