Product Owner I Job at GM Financial
Overview:
If you're driven to get results and would like to collaborate within a fast-paced, value focused team, then GM Financial may be the right place for you. As a member of an Agile Scrum team, the Product Owner is responsible for the success of the product by maximizing the output of the development team. The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results.
Responsibilities:
JOB DUTIES
- The PO acts proactively to consistently deliver on commitments with little supervision
- Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
- Identifies, evaluates and introduces new approaches/technology to use in product development
- Explore alternative ways to view and solve problems to achieve results beyond what is required
- Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
- Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
- Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
- Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
- Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
- Communicates potential benefits of new ideas to stakeholders
- Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
- Takes immediate action when confronted with a problem or when made aware of a situation
- Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
- Create novel solutions with measurable value for existing and potential customers (internal or external)
- Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
- Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
- Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
- Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
- Responsible for leading the prioritization of the product backlog in partnership with product management
- Measure product performance using key information, processes and systems to ensure accountability for achieving business results
- Perform other duties as assigned
- Conform with all company policies and procedures
Knowledge
- Working knowledge of risk management, loss control management and coordinating vendor relationships
- Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization
- Proficient understanding of with XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making
- Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace
- Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
Skills
- Ability to effectively define Product roadmaps and identify requirements
- Able to demonstrate Servant leader management principles and practices
- Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
- Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels
- Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
- Ability to manage multiple projects simultaneously
- Proficient persuasive and negotiation skills
- Proficient presentation skills
Education
- High School Diploma or equivalent required
- Bachelor’s Degree or additional equivalent work or military experience preferred
Experience
- 2-4 years of experience in a relevant role required
- Experience as a Product Owner or in a similar role preferred
- Experience in an Agile team preferred
Licenses
- Agile certification (PSPO, CSP-PO, or POPM/APM) preferred
Working Conditions
- Subject to stressful situations
- Possibility of working long hours may be required
- Limited travel may be required to support business needs
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