Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Product Manager is a strategist, analyst, customer evangelist, leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. In this role, you’ll work closely with engineering, design, operations, finance and other internal stakeholders to deliver functionality related to market opportunities beyond the core smartphone business model. You’ll lead cross-functional teams from design to delivery of customer-centric digital experiences in an area of T-Mobile that’s dedicated to exploring new business opportunities that build on our company’s key strengths and making use of new technologies.

We want someone that’s passionate about delivering first-in-class products and feels strongly about delivering value continuously, measuring results and achieving outcomes instead of pushing features. A successful candidate will be highly analytical, innovative, will have an entrepreneurial spirit, and will be adept at synthesizing a variety of technologies and capabilities into high quality online experiences that customers love.

Preferred work location is Reston, VA but open to Bellevue, WA; Denver, CO; Overland Park, KS; and Frisco, TX.

Responsibilities:

• Manages and is fully accountable for the day-to-day operations and key metrics of our digital properties: online customer experience, partner relationships, data tracking, strategic planning, ensuring successful deployments of new services and products, and site service levels.

• Ideates and evaluates recommendations on how to enhance customer online experience and develops strategies accordingly. Works closely with product leadership to develop roadmap and prioritize features and projects based on resources and ROI impact. Leads cross-functional delivery, ensuring design, engineering, and other stakeholders are all aligned in delivering against the shared product vision.

• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact.

• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.

• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.

• Leverages customer insights for product vision, strategy, roadmap, priorities, actively looking for opportunities to delight or meet customer’s unmet needs.

• Translates product/platform strategy by writing detailed features and user stories consumable by Dev teams for highly complex products with multiple transactions and touchpoints.

• Owns and manages product backlog and priorities with our business and technology partners. Conducts ideation and specification development sessions to ensure alignment across stakeholder organizations.

• Collaborates with Architecture and Dev teams to ensure technical debt and long-term technology investment is factored into the roadmap.

• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

• Collaborates with stakeholders and Dev/Execution teams to create and communicate anticipated release schedule.

• Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution.

• Generates and maintains dashboards and reports that track product health and success metrics.

• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.

• Identifies execution, operational, and organizational issues that impede product success. Drives improvement plan to change or resolve issues (within sphere of influence).

• Demonstrates functionality of completed products to internal team members and other stakeholders

• Develops metrics to assess the success of products and features and determine necessary enhancements

Qualifications:

• Bachelors degree in business, information technology, or relevant working experience. Advanced degree preferred.

• 4 years of relevant Product Management experience in an agile software product development environment.

• 1 year of experience working with customer-facing websites or apps.

• Advanced level understanding of customer experience.

• Experience in delivering large and complex business/technology initiatives.

• Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools.

• Experience with Agile backlog/project management tools.

• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

• Experience in the telecom industry preferred

• At least 18 years of age

• Legally authorized to work in the United States

#LI-Corporate

Colorado pay range: $115,500.00 - $156,300.00

Washington pay range: $124,000.00 - $167,800.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.