About This Job:

The Product Manager is responsible for creating product solutions that increase conversion, user delight and remove friction from our product user experience. This role also is a liaison to business stakeholders on our Senior Leadership Team, Business Development, Sales, Marketing and Customer Service and a partner with the Technology teams from ideation to operational execution. Key stakeholders for this role include Strategy, Account Management, Business Development, Service Delivery and Marketing.

You will work daily as a partner with the Technology and Delivery teams from ideation to operational execution. You need to be skilled as a Product Manager in a scaled agile operating model with a focus on the delivery of outcomes, not the pursuit of activities. This is an individual contributor that requires a blend of customer centricity, an ecommerce/digital retail background blended with many technical aspects of the product.

Responsibilities:

• Responsible for the success of our product strategy
• Partners with technology providers to align vendor technology roadmap and feature integration strategy to arrivia platforms
• Leads implementation strategy and coordination of new platform features and user migrations
• Partners with the business leads, product owners and others to provide direction to the scrum team
• Develops and maintains the Product Backlog, aligned with Product Roadmap
• Partners directly with User Experience team to define and deliver best in class digital experiences.
• Drives the integration of content and vendors into the various applications across the organization where it provides the most appropriate business value.
• Prepares project brief for feature envisioning using BI, research, and stakeholder feedback
• Understand and blend existing and emerging competitive insights into strategic insights.
• Uses analytical skills to ask the right questions, create, organize, translate, and cross reference requirements.
• Effectively manage stakeholders across the enterprise to plan, progress, and deliver the business leads strategy.
• Communicates and translates between technical and not technical stakeholders
• Helps the business lead to communicate openly and facilitate transparency in the Contact Center Tools and Technology product domain to the larger organization.
• Actively contributes to Project Management and business implementation objectives
• Completes all other duties and tasks as assigned

Requirements:

• Proven ability to deliver great products.
• Bachelor's degree or equivalent experience
• At least 3 years digital product management experience including omni channel call center technologies
• At least 3 years of professional experience in product development and planning, architecting, and delivering mission-critical enterprise-grade applications at global scale.
• Proven experience supporting and managing implementation and user migration of new call center features and Digital Servicing technologies
• Demonstrated professional experience with digital ecommerce experiences in one or more industries (travel and membership a plus).
• Contact Center technology experience required with focus on telecom and unified communication expertise.
• Technical background blended with an elevated level of business acumen and customer-centric thinking
• Certification or equivalent work experience as a Product Manager in one or more agile environments
• Intellectually Curious
• Understands and Embraces Disruption, both internally and externally
• Enthusiastic, Excited and Adaptable
• Outstanding presentation and communication skills
• Resilient and flexible mindset that naturally gravitates to solving problems.
• Ability to celebrate success and learn from failure
• Focus on customer-centricity in all decisions and outcomes
• Thrives in a cross-functional team environment
• Ability to drive decisions and priorities based on data and business value

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here at arrivia we…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best

Additional Benefits:

• Exclusive Employee Travel Rates on Cruises, Resorts & Hotels, Tours, Car Rentals
• Medical Health Insurance
• Dental & Vision Coverage
• 401K Plan
• Long Term Disability & Life Insurance
• Pet Care Insurance
• Legal Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Dedicated Employee Enrichment & Recognition Programs
• Special local, dining and merchandise offerings