Collette is seeking a Product Coordinator - Trip Extensions to join our Product Team.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Position Summary:

The Product Coordinator – Extensions is responsible for handling extension responsibilities for the product department. Duties include maintaining accurate tracking of extension bookings, communicating with vendors, creating guest information documents, and effectively coordinating with internal teams to deliver an exceptional guest experience. The Product Coordinator – Extensions ensures that extension programs are seamlessly delivered for tours worldwide.

Primary Functions:

• Partner with Product and Tour Delivery teams to understand operational aspects of each extension program.
• Communicate with vendors to provide updates, counts, cancellations, guest information and service delivery expectations on an ongoing basis.
• Create and maintain an accurate tracking system to monitor sales and communication deadlines.
• Ensure that tickets are accurately purchased for guests on extension tours by working closely with the Product Coordinator – Tickets and local vendors/hosts as appropriate for each extension program.
• Create and maintain guest information sheets for extension programs that clearly outline how extensions operate and what guests should expect.
• Maintain an organized file of documents and communications that can be accessed by all company teams.
• Work with Tour Delivery teams and Collette systems to ensure that information is accurate and available to Tour Managers and local vendors in advance of tour. Clearly communicate any last minute changes in a timely manner.
• Work cross functionally with internal departments to ensure seamless on tour delivery of services on extension programs.
• Demonstrate a positive attitude and effectively work with others to positively impact level of service.
• Successfully build professional relationships while optimizing the customer experience.
• Handle all other duties as assigned

Knowledge and Skills:

• Expertise in customer service, sales, operations, quality control procedures and reporting
• Detail oriented with an ability to organize, multi-task and prioritize
• Ability to communicate effectively, both written and orally
• Strong ability to collaborate and work effectively with internal and external stakeholders
• Experience with Microsoft Excel, Outlook, and Word
• Ability to work effectively with all members of the team

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.